LiveKit: Elevated connection failures in Japan
Affected components: Japan - Real Time CommunicationRegional Real Time Communication - Japan - Real Time Communication
Timeline of updates
- investigating
We are currently investigating increased connection failures affecting our Japan region beginning at 18:18 UTC.
- resolved
Users connecting to our Japan region experienced elevated connection failures between approximately 18:18 and 18:43 UTC, caused by a network disruption affecting connectivity between our Tokyo data centres. Connectivity was restored by 18:43 UTC. Update (July 7): After the initial recovery, one replacement media server in Tokyo came online serving only IPv6. From approximately 22:00 UTC on July 6, connections routed to this server failed for clients on networks without IPv6 connectivity. The server was removed from service at 10:30 UTC on July 7, and connection success rates in Japan have returned to normal.
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).