# LiveKit: Elevated connection failures in Japan

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2026-07-07 10:30 UTC · Resolved: 2026-07-07 10:30 UTC · Duration: 0 min
- Updates: 2 · Affected components: Japan - Real Time Communication, Regional Real Time Communication - Japan - Real Time Communication
- [Vendor status page: https://stspg.io/r1bgssn449qk](https://stspg.io/r1bgssn449qk)
- [Company: LiveKit](https://rewindex.com/company/livekit.md)

## Timeline of updates

- **investigating** 2026-07-06 18:40 UTC: We are currently investigating increased connection failures affecting our Japan region beginning at 18:18 UTC.
- **resolved** 2026-07-07 10:30 UTC: Users connecting to our Japan region experienced elevated connection failures between approximately 18:18 and 18:43 UTC, caused by a network disruption affecting connectivity between our Tokyo data centres. Connectivity was restored by 18:43 UTC. Update (July 7): After the initial recovery, one replacement media server in Tokyo came online serving only IPv6. From approximately 22:00 UTC on July 6, connections routed to this server failed for clients on networks without IPv6 connectivity. The server was removed from service at 10:30 UTC on July 7, and connection success rates in Japan have returned to normal.


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Canonical: https://rewindex.com/company/livekit/incidents/d8wc8rfngn83 · Markdown: https://rewindex.com/company/livekit/incidents/d8wc8rfngn83.md · JSON: https://rewindex.com/api/v1/companies/livekit/incidents/d8wc8rfngn83 · Generated 2026-10-20T00:02:27.489Z