Companies Lightstep (ServiceNow Cloud Observability)Incidents

Lightstep (ServiceNow Cloud Observability): Mass outage

CriticalStatus: resolvedStarted 2025-06-12 18:55 UTCResolved 2025-06-12 21:37 UTC (2.7 h)4 updatesstspg.io

Part of an outage event

Google Cloud outage, Jun 12, 2025 · 101 vendors, 107 incidents

Lightstep (ServiceNow Cloud Observability)’s incident started in the same window without naming Google Cloud (timing only, not evidence of a link). (timing only, posted +1 h 1 min vs the first vendor naming Google Cloud)

Swipe sideways to see the whole diagram.

Lightstep (ServiceNow Cloud Observability) is outlined in red. Groups show up to a few vendors each; the event page lists every incident.

Mermaid source

flowchart LR
  root["Google Cloud<br/>own incident not archived"]:::inferred
  h1["Within an hour<br/>29 vendors, 28 blamed Google Cloud<br/>Pinecone, Northflank, imgix +26"]:::blames
  root --> h1
  h4["1 to 4 hours later<br/>12 vendors, 11 blamed Google Cloud<br/>Smartsheet, Daily, Confluent +9"]:::blames
  root --> h4
  later["Later<br/>1 vendor, 1 blamed Google Cloud<br/>Zilliz"]:::blames
  root --> later
  p0["Firebase<br/>own incident not archived"]:::inferred
  root -.-> p0
  k0["Codeium, Windsurf<br/>+13 min"]:::hop2
  p0 -->|"blamed Firebase"| k0
  p1["Anthropic<br/>posted +28 min, did not name Google Cloud"]:::timing
  root -.-> p1
  k1["GitHub, GitHub Copilot<br/>+24 min"]:::hop2
  p1 -->|"blamed Anthropic"| k1
  p2["Cloudflare<br/>own incident not archived"]:::inferred
  root -.-> p2
  k2["Doppler, Jupyter (Anaconda), Socket +4<br/>+35 min to +3 h 41 min"]:::hop2
  p2 -->|"blamed Cloudflare"| k2
  me["Lightstep (ServiceNow Cloud Observability) (this incident)<br/>posted +1 h 1 min"]:::me
  root -.->|"same window"| me

Full event: timeline, evidence and all vendors →

Detected automatically from incidents that started together and named the same provider. A link means one vendor’s incident named another, not a confirmed cause.

Affected components: Observability - Data Ingestion - Trace StatisticsUS - Trace StatisticsObservability - Third-Party Notification Methods - Slack MessagingSlack MessagingObservability - Third-Party Notification Methods - Slack ConnectionsSlack ConnectionsObservability - Web UI - DashboardsUS - DashboardsObservability - APIUS - Observability - APIObservability - Data Ingestion - MetricsUS - MetricsObservability - Web UI - Service DirectoryUS - Service DirectoryObservability - Web UI - Logs SearchUS - Logs SearchObservability - Web UI - NotebooksUS - NotebooksObservability - Third-Party Notification Methods - Slack Apps/IntegrationsSlack Apps/IntegrationsObservability - Third-Party Notification Methods - PagerDuty Events APIPagerDuty Events APIObservability - Data Ingestion - Trace AssemblyUS - Trace AssemblyObservability - Data Ingestion - LogsUS - LogsObservability - Web UI - ExplorerUS - ExplorerObservability - Alerting - Unified AlertingUS - Unified AlertingObservability - Alerting - Streams AlertingUS - Streams AlertingObservability - Web UI - Change IntelligenceUS - Change Intelligence

Timeline of updates

investigating2025-06-12 18:55 UTC
We're investigating a mass outage.
investigating2025-06-12 18:59 UTC
We are continuing to investigate this issue.
monitoring2025-06-12 20:44 UTC
A fix has been implemented and we are monitoring the results.
resolved2025-06-12 21:37 UTC
The incident is resolved.

Changes Rewindex caught on this incident

Jun 12, 2025Critical incident: Mass outage

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

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