# Lightstep (ServiceNow Cloud Observability): Mass outage

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2025-06-12 18:55 UTC · Resolved: 2025-06-12 21:37 UTC · Duration: 2.7 h
- Updates: 4 · Affected components: Observability - Data Ingestion - Trace Statistics, US - Trace Statistics, Observability - Third-Party Notification Methods - Slack Messaging, Slack Messaging, Observability - Third-Party Notification Methods - Slack Connections, Slack Connections, Observability - Web UI - Dashboards, US - Dashboards, Observability - API, US - Observability - API, Observability - Data Ingestion - Metrics, US - Metrics, Observability - Web UI - Service Directory, US - Service Directory, Observability - Web UI - Logs Search, US - Logs Search, Observability - Web UI - Notebooks, US - Notebooks, Observability - Third-Party Notification Methods - Slack Apps/Integrations, Slack Apps/Integrations, Observability - Third-Party Notification Methods - PagerDuty Events API, PagerDuty Events API, Observability - Data Ingestion - Trace Assembly, US - Trace Assembly, Observability - Data Ingestion - Logs, US - Logs, Observability - Web UI - Explorer, US - Explorer, Observability - Alerting - Unified Alerting, US - Unified Alerting, Observability - Alerting - Streams Alerting, US - Streams Alerting, Observability - Web UI - Change Intelligence, US - Change Intelligence
- [Vendor status page: https://stspg.io/hptklxckdp5q](https://stspg.io/hptklxckdp5q)
- [Company: Lightstep (ServiceNow Cloud Observability)](https://rewindex.com/company/lightstep.md)

## Part of an outage event

- [Google Cloud outage, Jun 12, 2025: 101 vendors, 107 incidents](https://rewindex.com/events/2025-06-12-google-cloud)
- This incident started in the same window without naming Google Cloud (timing only, not evidence of a link). (timing only, posted +1 h 1 min vs the first vendor naming Google Cloud)

```mermaid
flowchart LR
  root["Google Cloud<br/>own incident not archived"]:::inferred
  h1["Within an hour<br/>29 vendors, 28 blamed Google Cloud<br/>Pinecone, Northflank, imgix +26"]:::blames
  root --> h1
  h4["1 to 4 hours later<br/>12 vendors, 11 blamed Google Cloud<br/>Smartsheet, Daily, Confluent +9"]:::blames
  root --> h4
  later["Later<br/>1 vendor, 1 blamed Google Cloud<br/>Zilliz"]:::blames
  root --> later
  p0["Firebase<br/>own incident not archived"]:::inferred
  root -.-> p0
  k0["Codeium, Windsurf<br/>+13 min"]:::hop2
  p0 -->|"blamed Firebase"| k0
  p1["Anthropic<br/>posted +28 min, did not name Google Cloud"]:::timing
  root -.-> p1
  k1["GitHub, GitHub Copilot<br/>+24 min"]:::hop2
  p1 -->|"blamed Anthropic"| k1
  p2["Cloudflare<br/>own incident not archived"]:::inferred
  root -.-> p2
  k2["Doppler, Jupyter (Anaconda), Socket +4<br/>+35 min to +3 h 41 min"]:::hop2
  p2 -->|"blamed Cloudflare"| k2
  me["Lightstep (ServiceNow Cloud Observability) (this incident)<br/>posted +1 h 1 min"]:::me
  root -.->|"same window"| me
```

_Detected automatically from incidents that started together and named the same provider; a link means one incident named another vendor, not a confirmed cause._

## Timeline of updates

- **investigating** 2025-06-12 18:55 UTC: We're investigating a mass outage.
- **investigating** 2025-06-12 18:59 UTC: We are continuing to investigate this issue.
- **monitoring** 2025-06-12 20:44 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2025-06-12 21:37 UTC: The incident is resolved.

## Rewindex changes for this incident

- 2025-06-12 18:55 UTC: [Critical incident: Mass outage](https://rewindex.com/change/i0807dac145e139.md)


---
Canonical: https://rewindex.com/company/lightstep/incidents/hjlv9ybjgzpx · Markdown: https://rewindex.com/company/lightstep/incidents/hjlv9ybjgzpx.md · JSON: https://rewindex.com/api/v1/companies/lightstep/incidents/hjlv9ybjgzpx · Generated 2026-10-20T00:04:11.515Z