Companies/Lightstep (ServiceNow Cloud Observability)/Incidents

Lightstep (ServiceNow Cloud Observability): ingestion errors for certain customers

Affected components: Observability - Data Ingestion - Trace StatisticsUS - Trace StatisticsObservability - Web UI - Service DirectoryUS - Service DirectoryObservability - Web UI - NotebooksUS - NotebooksObservability - Data Ingestion - Trace AssemblyUS - Trace AssemblyObservability - Web UI - ExplorerUS - Explorer

Timeline of updates

1. identified2022-09-14 09:45 UTC

   We are currently experiencing issues with data ingestion for certain microsatellite customers. The issue started at 2:45am PST. We have identified the issue and are deploying a fix.

2. identified2022-09-14 10:15 UTC

   We are continuing to work on a fix for this issue.

3. resolved2022-09-14 13:15 UTC

   This incident has been resolved.

Changes Rewindex caught on this incident

• Sep 14, 2022Major incident: ingestion errors for certain customers

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

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