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ChangesLightstep (ServiceNow Cloud Observability)ingestion errors for certain customers

Lightstep (ServiceNow Cloud Observability): Major incident: ingestion errors for certain customers

Major incidentmajor (vendor)Changed Detected stspg.io (opens in new tab)
Summary

Summary pending. The diff below shows exactly what changed.

Incident page: the full timeline of updates

What changed

Struck in red is what Lightstep (ServiceNow Cloud Observability) removed; blue is what they added. Muted text is unchanged context.

AddedTitle#1
Before: not present
After: ingestion errors for certain customers
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2022-09-14 09:45 UTC
AddedResolved time#5
Before: not present
After: 2022-09-14 13:15 UTC
AddedAffected components#6
Before: not present
After: Observability - Data Ingestion - Trace Assembly, Observability - Data Ingestion - Trace Statistics, Observability - Web UI - Explorer, Observability - Web UI - Notebooks, Observability - Web UI - Service Directory, US - Explorer, US - Notebooks, US - Service Directory, US - Trace Assembly, US - Trace Statistics
AddedUpdateidentified#7
Before: not present
After: We are currently experiencing issues with data ingestion for certain microsatellite customers. The issue started at 2:45am PST. We have identified the issue and are deploying a fix.
AddedUpdateidentified#8
Before: not present
After: We are continuing to work on a fix for this issue.
AddedUpdateresolved#9
Before: not present
After: This incident has been resolved.

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How the archive is checked, and what it cannot prove.

Rewindex captured this after the last checkpoint; the next run (00:41 UTC) commits it.

This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.

History of this incident

Wednesday, September 14, 2022

1 incident change

All Lightstep (ServiceNow Cloud Observability) changesLightstep (ServiceNow Cloud Observability) profileMarkdownJSON