# Lightstep (ServiceNow Cloud Observability): Major incident: ingestion errors for certain customers

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2022-09-14 09:45 UTC · Detected: 2026-10-19 18:33 UTC
- [Source: https://stspg.io/t9h9894ys0rd](https://stspg.io/t9h9894ys0rd)
- [Company: Lightstep (ServiceNow Cloud Observability)](https://rewindex.com/company/lightstep.md)
- Versions: before (none: first archived) → after incident\_version:742/68l4407hqq6g@b3bca74d6d2f
- Change 1 of 1 for this incident

Incident page (full timeline): [ingestion errors for certain customers](https://rewindex.com/company/lightstep/incidents/68l4407hqq6g.md)
## What changed

**1. Added: Title**

```diff
+ ingestion errors for certain customers
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2022-09-14 09:45 UTC
```

**5. Added: Resolved time**

```diff
+ 2022-09-14 13:15 UTC
```

**6. Added: Affected components**

```diff
+ Observability - Data Ingestion - Trace Assembly, Observability - Data Ingestion - Trace Statistics, Observability - Web UI - Explorer, Observability - Web UI - Notebooks, Observability - Web UI - Service Directory, US - Explorer, US - Notebooks, US - Service Directory, US - Trace Assembly, US - Trace Statistics
```

**7. Added: Update** (identified) · 2022-09-14 09:45 UTC

```diff
+ We are currently experiencing issues with data ingestion for certain microsatellite customers. The issue started at 2:45am PST. We have identified the issue and are deploying a fix.
```

**8. Added: Update** (identified) · 2022-09-14 10:15 UTC

```diff
+ We are continuing to work on a fix for this issue.
```

**9. Added: Update** (resolved) · 2022-09-14 13:15 UTC

```diff
+ This incident has been resolved.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2022-09-14 09:45 UTC | Major incident: ingestion errors for certain customers (this change) | major |

All Lightstep (ServiceNow Cloud Observability) changes: [timeline](https://rewindex.com/company/lightstep/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i005755da395915 · Markdown: https://rewindex.com/change/i005755da395915.md · JSON: https://rewindex.com/api/v1/changes/i005755da395915 · Generated 2026-10-20T00:48:40.616Z