# Lightstep (ServiceNow Cloud Observability): ingestion errors for certain customers

- Impact (vendor’s label): major
- Status: resolved
- Started: 2022-09-14 09:45 UTC · Resolved: 2022-09-14 13:15 UTC · Duration: 3.5 h
- Updates: 3 · Affected components: Observability - Data Ingestion - Trace Statistics, US - Trace Statistics, Observability - Web UI - Service Directory, US - Service Directory, Observability - Web UI - Notebooks, US - Notebooks, Observability - Data Ingestion - Trace Assembly, US - Trace Assembly, Observability - Web UI - Explorer, US - Explorer
- [Vendor status page: https://stspg.io/t9h9894ys0rd](https://stspg.io/t9h9894ys0rd)
- [Company: Lightstep (ServiceNow Cloud Observability)](https://rewindex.com/company/lightstep.md)

## Timeline of updates

- **identified** 2022-09-14 09:45 UTC: We are currently experiencing issues with data ingestion for certain microsatellite customers. The issue started at 2:45am PST. We have identified the issue and are deploying a fix.
- **identified** 2022-09-14 10:15 UTC: We are continuing to work on a fix for this issue.
- **resolved** 2022-09-14 13:15 UTC: This incident has been resolved.

## Rewindex changes for this incident

- 2022-09-14 09:45 UTC: [Major incident: ingestion errors for certain customers](https://rewindex.com/change/i005755da395915.md)


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Canonical: https://rewindex.com/company/lightstep/incidents/68l4407hqq6g · Markdown: https://rewindex.com/company/lightstep/incidents/68l4407hqq6g.md · JSON: https://rewindex.com/api/v1/companies/lightstep/incidents/68l4407hqq6g · Generated 2026-10-20T00:03:54.361Z