Companies/Lightstep (ServiceNow Cloud Observability)/Incidents

Lightstep (ServiceNow Cloud Observability): Errors and higher latency on all API endpoints

Affected components: Observability - Data Ingestion - Trace StatisticsUS - Trace StatisticsObservability - Third-Party Notification Methods - Slack MessagingSlack MessagingObservability - Third-Party Notification Methods - Slack ConnectionsSlack ConnectionsObservability - Web UI - DashboardsUS - DashboardsObservability - APIUS - Observability - APIObservability - Data Ingestion - MetricsUS - MetricsObservability - Web UI - Service DirectoryUS - Service DirectoryObservability - Web UI - Logs SearchUS - Logs SearchObservability - Web UI - NotebooksUS - NotebooksObservability - Third-Party Notification Methods - Slack Apps/IntegrationsSlack Apps/IntegrationsObservability - Third-Party Notification Methods - PagerDuty Events APIPagerDuty Events APIObservability - Data Ingestion - Trace AssemblyUS - Trace AssemblyObservability - Data Ingestion - LogsUS - LogsObservability - Web UI - ExplorerUS - ExplorerObservability - Alerting - Unified AlertingUS - Unified AlertingObservability - Alerting - Streams AlertingUS - Streams AlertingObservability - Web UI - Change IntelligenceUS - Change Intelligence

Timeline of updates

1. investigating2023-09-15 19:05 UTC

   We are currently investigating this issue.

2. investigating2023-09-15 19:06 UTC

   We are continuing to investigate this issue.

3. monitoring2023-09-15 19:52 UTC

   A fix has been implemented and we are monitoring the results.

4. resolved2023-09-16 01:33 UTC

   This incident has been resolved.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

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