# Lightstep (ServiceNow Cloud Observability): Errors and higher latency on all API endpoints

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2023-09-15 19:05 UTC · Resolved: 2023-09-16 01:33 UTC · Duration: 6.5 h
- Updates: 4 · Affected components: Observability - Data Ingestion - Trace Statistics, US - Trace Statistics, Observability - Third-Party Notification Methods - Slack Messaging, Slack Messaging, Observability - Third-Party Notification Methods - Slack Connections, Slack Connections, Observability - Web UI - Dashboards, US - Dashboards, Observability - API, US - Observability - API, Observability - Data Ingestion - Metrics, US - Metrics, Observability - Web UI - Service Directory, US - Service Directory, Observability - Web UI - Logs Search, US - Logs Search, Observability - Web UI - Notebooks, US - Notebooks, Observability - Third-Party Notification Methods - Slack Apps/Integrations, Slack Apps/Integrations, Observability - Third-Party Notification Methods - PagerDuty Events API, PagerDuty Events API, Observability - Data Ingestion - Trace Assembly, US - Trace Assembly, Observability - Data Ingestion - Logs, US - Logs, Observability - Web UI - Explorer, US - Explorer, Observability - Alerting - Unified Alerting, US - Unified Alerting, Observability - Alerting - Streams Alerting, US - Streams Alerting, Observability - Web UI - Change Intelligence, US - Change Intelligence
- [Vendor status page: https://stspg.io/p4ttkn8zc2l0](https://stspg.io/p4ttkn8zc2l0)
- [Company: Lightstep (ServiceNow Cloud Observability)](https://rewindex.com/company/lightstep.md)

## Timeline of updates

- **investigating** 2023-09-15 19:05 UTC: We are currently investigating this issue.
- **investigating** 2023-09-15 19:06 UTC: We are continuing to investigate this issue.
- **monitoring** 2023-09-15 19:52 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2023-09-16 01:33 UTC: This incident has been resolved.


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Canonical: https://rewindex.com/company/lightstep/incidents/20smnrlqjlz1 · Markdown: https://rewindex.com/company/lightstep/incidents/20smnrlqjlz1.md · JSON: https://rewindex.com/api/v1/companies/lightstep/incidents/20smnrlqjlz1 · Generated 2026-10-20T00:09:58.745Z