Companies/Knock/Incidents

Knock: Warehouse message synchronization delayed

Affected components: Data warehouse synchronizationData warehouse synchronization

Timeline of updates

1. identified2026-10-01 14:09 UTC

   Message synchronization into customer data warehouses is delayed. We are working on resolving the delay. Other data synchronization is not affected.

2. identified2026-10-01 16:06 UTC

   We're actively re-syncing current message data into the data warehouse and expect this to complete in the next 3 hours. At that time, we will issue a new sync to all downstream destinations with up to date data.

3. identified2026-10-02 02:56 UTC

   We're actively working on getting the most up-to-date message data for export. The job is taking an extended time to run. We are going to re-run syncs as soon as this job has completed.

4. monitoring2026-10-02 04:16 UTC

   We have successfully rebuilt the tables for export and are running syncs now. We are continuing to monitor and will be working on some remediation and further stabilization in the coming days.

5. resolved2026-10-02 21:05 UTC

   We're back to normal sync schedules for our data warehouse connector.

Changes Rewindex caught on this incident

• Oct 1Major incident: Warehouse message synchronization delayed

Impact, status and times are the vendor’s own, as last archived. View on status.knock.app (opens in new tab).

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