# Knock: Warehouse message synchronization delayed

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-10-01 14:09 UTC · Resolved: 2026-10-02 21:05 UTC · Duration: 31 h
- Updates: 5 · Affected components: Data warehouse synchronization, Data warehouse synchronization
- [Vendor status page: https://status.knock.app/incidents/01M3VWRVBCDXQ78JMT7P2CCR38](https://status.knock.app/incidents/01M3VWRVBCDXQ78JMT7P2CCR38)
- [Company: Knock](https://rewindex.com/company/knock.md)

## Timeline of updates

- **identified** 2026-10-01 14:09 UTC: Message synchronization into customer data warehouses is delayed. We are working on resolving the delay. Other data synchronization is not affected.
- **identified** 2026-10-01 16:06 UTC: We're actively re-syncing current message data into the data warehouse and expect this to complete in the next 3 hours. At that time, we will issue a new sync to all downstream destinations with up to date data.
- **identified** 2026-10-02 02:56 UTC: We're actively working on getting the most up-to-date message data for export. The job is taking an extended time to run. We are going to re-run syncs as soon as this job has completed.
- **monitoring** 2026-10-02 04:16 UTC: We have successfully rebuilt the tables for export and are running syncs now. We are continuing to monitor and will be working on some remediation and further stabilization in the coming days.
- **resolved** 2026-10-02 21:05 UTC: We're back to normal sync schedules for our data warehouse connector.

## Rewindex changes for this incident

- 2026-10-01 14:09 UTC: [Major incident: Warehouse message synchronization delayed](https://rewindex.com/change/i28284b9d12c6b8.md)


---
Canonical: https://rewindex.com/company/knock/incidents/01M3VWRVBCDXQ78JMT7P2CCR38 · Markdown: https://rewindex.com/company/knock/incidents/01M3VWRVBCDXQ78JMT7P2CCR38.md · JSON: https://rewindex.com/api/v1/companies/knock/incidents/01M3VWRVBCDXQ78JMT7P2CCR38 · Generated 2026-10-19T23:34:27.062Z