ChangesKnockWarehouse message synchronization delayed
Knock: Major incident: Warehouse message synchronization delayed
Summary
Summary pending. The diff below shows exactly what changed.
Incident page: the full timeline of updates
What changed
Struck in red is what Knock removed; blue is what they added. Muted text is unchanged context.
Before: not present
After: Warehouse message synchronization delayed
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After: major
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After: resolved
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After: 2026-10-01 14:09 UTC
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After: 2026-10-02 21:05 UTC
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After: Message synchronization into customer data warehouses is delayed. We are working on resolving the delay. Other data synchronization is not affected.
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After: We're actively re-syncing current message data into the data warehouse and expect this to complete in the next 3 hours. At that time, we will issue a new sync to all downstream destinations with up to date data.
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After: We're actively working on getting the most up-to-date message data for export. The job is taking an extended time to run. We are going to re-run syncs as soon as this job has completed.
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After: We have successfully rebuilt the tables for export and are running syncs now. We are continuing to monitor and will be working on some remediation and further stabilization in the coming days.
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After: We're back to normal sync schedules for our data warehouse connector.
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History of this incident
Thursday, October 1
1 incident change
- MajorMajor incident
Warehouse message synchronization delayedthis change