# Knock: Major incident: Warehouse message synchronization delayed

**Summary:** _summary pending_
- Kind: Major incident · Label: major (vendor)
- Changed: 2026-10-01 14:09 UTC · Detected: 2026-10-19 18:33 UTC
- [Source: https://status.knock.app/incidents/01M3VWRVBCDXQ78JMT7P2CCR38](https://status.knock.app/incidents/01M3VWRVBCDXQ78JMT7P2CCR38)
- [Company: Knock](https://rewindex.com/company/knock.md)
- Versions: before (none: first archived) → after incident\_version:740/01M3VWRVBCDXQ78JMT7P2CCR38@92a5f2dd6727
- Change 1 of 1 for this incident

Incident page (full timeline): [Warehouse message synchronization delayed](https://rewindex.com/company/knock/incidents/01M3VWRVBCDXQ78JMT7P2CCR38.md)
## What changed

**1. Added: Title**

```diff
+ Warehouse message synchronization delayed
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-10-01 14:09 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-10-02 21:05 UTC
```

**6. Added: Update** (identified) · 2026-10-01 14:09 UTC

```diff
+ Message synchronization into customer data warehouses is delayed. We are working on resolving the delay. Other data synchronization is not affected.
```

**7. Added: Update** (identified) · 2026-10-01 16:06 UTC

```diff
+ We're actively re-syncing current message data into the data warehouse and expect this to complete in the next 3 hours. At that time, we will issue a new sync to all downstream destinations with up to date data.
```

**8. Added: Update** (identified) · 2026-10-02 02:56 UTC

```diff
+ We're actively working on getting the most up-to-date message data for export. The job is taking an extended time to run. We are going to re-run syncs as soon as this job has completed.
```

**9. Added: Update** (monitoring) · 2026-10-02 04:16 UTC

```diff
+ We have successfully rebuilt the tables for export and are running syncs now. We are continuing to monitor and will be working on some remediation and further stabilization in the coming days.
```

**10. Added: Update** (resolved) · 2026-10-02 21:05 UTC

```diff
+ We're back to normal sync schedules for our data warehouse connector.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-10-01 14:09 UTC | Major incident: Warehouse message synchronization delayed (this change) | major |

All Knock changes: [timeline](https://rewindex.com/company/knock/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/i28284b9d12c6b8 · Markdown: https://rewindex.com/change/i28284b9d12c6b8.md · JSON: https://rewindex.com/api/v1/changes/i28284b9d12c6b8 · Generated 2026-10-20T00:48:56.221Z