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Klaviyo: Template Cloning Functionality

Impact: majorStatus: resolvedStarted Resolved (38 min)2 updatesSource: stspg.io (opens in new tab)
Summary

Klaviyo reported a major incident affecting template cloning from the Template Library (Email Sending - Email Content), starting 2025-12-17 01:11 UTC and resolved at 2025-12-17 01:49 UTC (37 min). Engineering identified the cause, began implementing a fix, and later confirmed template cloning was fully restored.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Email Sending - Email Content

Timeline of updates

  1. monitoring

    Beginning around 6:42 PM US/Eastern on 12/16/2025, customers may have noticed an issue with cloning templates from the Template Library. Our engineering team has identified the cause of this issue and is implementing a fix to restore functionality. We'll provide updates as soon as more information is available.

  2. resolved

    As of 8:23 PM US/Eastern on 12/16/2025, this incident has been resolved and template cloning functionality has been fully restored.

Rewindex changes for this incident

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Klaviyo profile · Recent Klaviyo incidents · Markdown · JSON