# Klaviyo: Template Cloning Functionality

- Impact (vendor’s label): major
- Status: resolved
- Started: 2025-12-17 01:11 UTC · Resolved: 2025-12-17 01:49 UTC · Duration: 38 min
- Updates: 2 · Affected components: Email Sending - Email Content
- [Vendor status page: https://stspg.io/sbxykr03wrs0](https://stspg.io/sbxykr03wrs0)
- [Company: Klaviyo](https://rewindex.com/company/klaviyo.md)

## Summary

Klaviyo reported a major incident affecting template cloning from the Template Library (Email Sending - Email Content), starting 2025-12-17 01:11 UTC and resolved at 2025-12-17 01:49 UTC (37 min). Engineering identified the cause, began implementing a fix, and later confirmed template cloning was fully restored. _(machine-written, sol)_
## Timeline of updates

- **monitoring** 2025-12-17 01:11 UTC: Beginning around 6:42 PM US/Eastern on 12/16/2025, customers may have noticed an issue with cloning templates from the Template Library. Our engineering team has identified the cause of this issue and is implementing a fix to restore functionality. We'll provide updates as soon as more information is available.
- **resolved** 2025-12-17 01:49 UTC: As of 8:23 PM US/Eastern on 12/16/2025, this incident has been resolved and template cloning functionality has been fully restored.

## Rewindex changes for this incident

- 2025-12-17 01:11 UTC: [Major incident: Template Cloning Functionality](https://rewindex.com/change/ie9200faa30cff9.md)


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Canonical: https://rewindex.com/company/klaviyo/incidents/r62mb32zztb1 · Markdown: https://rewindex.com/company/klaviyo/incidents/r62mb32zztb1.md · JSON: https://rewindex.com/api/v1/companies/klaviyo/incidents/r62mb32zztb1 · Generated 2026-10-18T11:45:15.651Z