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Keeper: Email delivery in US region due to AWS US-EAST outage

Affected components: Keeper Admin Console (US)Keeper Infrastructure (US Data Center) - Keeper Admin Console (US)Keeper Infrastructure (US Data Center) - Keeper Web Vault (US)Keeper Web Vault (US)

Timeline of updates

1. investigating2025-10-20 09:20 UTC

   AWS is reporting errors in the US-EAST region that are affecting multiple services, affecting email and SMS delivery which impacts Keeper device approvals. The AWS Service Health dashboard can be monitored here: https://health.aws.amazon.com/health/status

2. identified2025-10-20 10:00 UTC

   SMS delivery services have been restored, but AWS Lambda is still down which affects our email delivery of device approvals. We recommend using the "Keeper Push" or TOTP method of device approval.

3. resolved2025-10-20 15:17 UTC

   All Keeper email delivery services in US-EAST-1 were restored around 4AM PST.

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