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Keeper: Keeper vault login errors - resolved
Keeper reported critical US-region login errors affecting Keeper Admin Console and Keeper Web Vault from 2025-02-24 04:48 UTC to 2025-02-24 05:05 UTC (16 min), recommending “work offline.” A backend API and resulting database query triggered high database load; service was resolved, with a permanent fix planned for Monday, Feb 24.
Machine-written from the archived incident (Sol). Check the timeline before relying on it.
Affected components: Keeper Admin Console (US)Keeper Infrastructure (US Data Center) - Keeper Admin Console (US)Keeper Infrastructure (US Data Center) - Keeper Web Vault (US)Keeper Web Vault (US)
Timeline of updates
- identified
We are still working on the issue which is causing login errors in the US region. Please use Keeper's "work offline" while we are working to resolve the issue.
- resolved
The issue has been resolved and root cause determined. We will update the postmortem on this issue shortly.
- postmortem
We identified a backend API and resulting database query which triggered a high database load and affected production services. We are publishing a permanent fix on Monday, Feb 24.
Rewindex changes for this incident
- Critical incident: Keeper vault login errors - resolved 2025-02-24 04:48 UTC
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Keeper profile · Recent Keeper incidents · Markdown · JSON