# Keeper: Keeper vault login errors - resolved

- Impact (vendor’s label): critical
- Status: postmortem
- Started: 2025-02-24 04:48 UTC · Resolved: 2025-02-24 05:05 UTC · Duration: 17 min
- Updates: 3 · Affected components: Keeper Admin Console (US), Keeper Infrastructure (US Data Center) - Keeper Admin Console (US), Keeper Infrastructure (US Data Center) - Keeper Web Vault (US), Keeper Web Vault (US)
- [Vendor status page: https://stspg.io/49p7b361cw8j](https://stspg.io/49p7b361cw8j)
- [Company: Keeper](https://rewindex.com/company/keeper.md)

## Summary

Keeper reported critical US-region login errors affecting Keeper Admin Console and Keeper Web Vault from 2025-02-24 04:48 UTC to 2025-02-24 05:05 UTC (16 min), recommending “work offline.” A backend API and resulting database query triggered high database load; service was resolved, with a permanent fix planned for Monday, Feb 24. _(machine-written, sol)_
## Timeline of updates

- **identified** 2025-02-24 04:48 UTC: We are still working on the issue which is causing login errors in the US region. Please use Keeper's "work offline" while we are working to resolve the issue.
- **resolved** 2025-02-24 05:05 UTC: The issue has been resolved and root cause determined. We will update the postmortem on this issue shortly.
- **postmortem** 2025-02-24 07:07 UTC: We identified a backend API and resulting database query which triggered a high database load and affected production services. We are publishing a permanent fix on Monday, Feb 24.

## Rewindex changes for this incident

- 2025-02-24 04:48 UTC: [Critical incident: Keeper vault login errors - resolved](https://rewindex.com/change/i5319e9e38ef688.md)


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Canonical: https://rewindex.com/company/keeper/incidents/rq6syxh5tytw · Markdown: https://rewindex.com/company/keeper/incidents/rq6syxh5tytw.md · JSON: https://rewindex.com/api/v1/companies/keeper/incidents/rq6syxh5tytw · Generated 2026-10-18T09:58:53.189Z