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CompaniesKeeperIncidents

Keeper: Vault login issues in US resolved

MinorStatus: postmortemStarted Resolved (15 min)3 updatesstspg.io (opens in new tab)

Affected components: Keeper Infrastructure (US Data Center) - Keeper Web Vault (US)Keeper Web Vault (US)

Timeline of updates

  1. identified

    We are aware of slow vault login issues in the US data center, and the issue will be resolved in approx. 20 minutes.

  2. resolved

    The issue has been resolved.

  3. postmortem

    A redshift cluster in the AWS region was unhealthy due to high CPU load from a recent backend API change. DevOps was alerted to the issue and worked with the engineering team to revert the change.

    Engineering will redeploy the update once the software changes have been implemented, and in addition a change is being made to prevent any redshift related issues to affect vault logins in the future (KA-5630). Additional scaling is planned on redshift (SYS-2595).

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Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Keeper, started 2023-08-23 13:05 UTC, resolved after 15 min, 3 update(s).

Title
Vault login issues in US resolved
Vendor
Keeper
Date
URL
https://rewindex.com/company/keeper/incidents/hl8d1vxsjq46

Keeper profileRecent Keeper incidentsAll outages on August 23, 2023Keeper in August 2023MarkdownJSON