# Keeper: Vault login issues in US resolved

> Keeper status incident “Vault login issues in US resolved” on 2023-08-23: impact minor (vendor’s label), 15 min, 3 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/keeper/incidents/hl8d1vxsjq46
Last updated: 2023-08-23T14:15:04Z

- Impact (vendor’s label): minor
- Status: postmortem
- Started: 2023-08-23 13:05 UTC · Resolved: 2023-08-23 13:20 UTC · Duration: 15 min
- Updates: 3 · Affected components: Keeper Infrastructure (US Data Center) - Keeper Web Vault (US), Keeper Web Vault (US)
- [Vendor status page: https://stspg.io/js1kgm72xrzx](https://stspg.io/js1kgm72xrzx)
- [Company: Keeper](https://rewindex.com/company/keeper.md)

## Timeline of updates

- **identified** 2023-08-23 13:05 UTC: We are aware of slow vault login issues in the US data center, and the issue will be resolved in approx. 20 minutes.
- **resolved** 2023-08-23 13:20 UTC: The issue has been resolved.
- **postmortem** 2023-08-23 14:15 UTC: A redshift cluster in the AWS region was unhealthy due to high CPU load from a recent backend API change. DevOps was alerted to the issue and worked with the engineering team to revert the change. Engineering will redeploy the update once the software changes have been implemented, and in addition a change is being made to prevent any redshift related issues to affect vault logins in the future (KA-5630). Additional scaling is planned on redshift (SYS-2595).

## Cite this

Status incident (vendor impact label: minor) posted by Keeper, started 2023-08-23 13:05 UTC, resolved after 15 min, 3 update(s).

- Canonical URL: https://rewindex.com/company/keeper/incidents/hl8d1vxsjq46
- Citation: Keeper, “Vault login issues in US resolved” (2023-08-23 13:05 UTC). Archived by Rewindex: https://rewindex.com/company/keeper/incidents/hl8d1vxsjq46 (CC BY 4.0).
- Markdown link: `[Keeper: Vault login issues in US resolved (2023-08-23)](https://rewindex.com/company/keeper/incidents/hl8d1vxsjq46)`


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Canonical: https://rewindex.com/company/keeper/incidents/hl8d1vxsjq46 · Markdown: https://rewindex.com/company/keeper/incidents/hl8d1vxsjq46.md · JSON: https://rewindex.com/api/v1/companies/keeper/incidents/hl8d1vxsjq46 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T14:16:58.579Z