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CompaniesKeeperIncidents

Keeper: Email validation error on web vault login screen

MinorStatus: resolvedStarted Resolved (1.7 h)2 updatesstspg.io (opens in new tab)

Affected components: Keeper Infrastructure (AU Data Center) - Keeper Web Vault (AU)Keeper Web Vault (AU)Keeper Infrastructure (JP Data Center) - Keeper Web Vault (JP)Keeper Web Vault (JP)Keeper Infrastructure (GovCloud) - Keeper Web Vault (GovCloud)Keeper Web Vault (GovCloud)Keeper Infrastructure (CA Data Center) - Keeper Web Vault (CA)Keeper Web Vault (CA)Keeper Infrastructure (US Data Center) - Keeper Web Vault (US)Keeper Web Vault (US)Keeper Infrastructure (EU Data Center) - Keeper Web Vault (EU)Keeper Web Vault (EU)

Timeline of updates

  1. identified

    We are releasing a Web Vault and Desktop App update to version 16.10.5 that resolves a login error for customers with email domains containing certain characters such as a dash. This update will be published by approximately 12PM PST. Pushing to the app stores for Desktop version may take up to 24 hours. After the update goes live, we will send another notification.

  2. resolved

    The login issue has been resolved. Please force-reload the web vault if you are still experiencing any issue. Download Keeper Desktop version 16.10.5 from our website or update from the app store when this version has been published in the next 24 hours.

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Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

Cite this

Status incident (vendor impact label: minor) posted by Keeper, started 2023-08-12 16:34 UTC, resolved after 1.7 h, 2 update(s).

Title
Email validation error on web vault login screen
Vendor
Keeper
Date
URL
https://rewindex.com/company/keeper/incidents/98mv2b1fzwgd

Keeper profileRecent Keeper incidentsAll outages on August 12, 2023Keeper in August 2023MarkdownJSON