# Keeper: Email validation error on web vault login screen

> Keeper status incident “Email validation error on web vault login screen” on 2023-08-12: impact minor (vendor’s label), 1.7 h, 2 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/keeper/incidents/98mv2b1fzwgd
Last updated: 2023-08-12T18:16:12Z

- Impact (vendor’s label): minor
- Status: resolved
- Started: 2023-08-12 16:34 UTC · Resolved: 2023-08-12 18:16 UTC · Duration: 1.7 h
- Updates: 2 · Affected components: Keeper Infrastructure (AU Data Center) - Keeper Web Vault (AU), Keeper Web Vault (AU), Keeper Infrastructure (JP Data Center) - Keeper Web Vault (JP), Keeper Web Vault (JP), Keeper Infrastructure (GovCloud) - Keeper Web Vault (GovCloud), Keeper Web Vault (GovCloud), Keeper Infrastructure (CA Data Center) - Keeper Web Vault (CA), Keeper Web Vault (CA), Keeper Infrastructure (US Data Center) - Keeper Web Vault (US), Keeper Web Vault (US), Keeper Infrastructure (EU Data Center) - Keeper Web Vault (EU), Keeper Web Vault (EU)
- [Vendor status page: https://stspg.io/9fm8mqls4m3p](https://stspg.io/9fm8mqls4m3p)
- [Company: Keeper](https://rewindex.com/company/keeper.md)

## Timeline of updates

- **identified** 2023-08-12 16:34 UTC: We are releasing a Web Vault and Desktop App update to version 16.10.5 that resolves a login error for customers with email domains containing certain characters such as a dash. This update will be published by approximately 12PM PST. Pushing to the app stores for Desktop version may take up to 24 hours. After the update goes live, we will send another notification.
- **resolved** 2023-08-12 18:16 UTC: The login issue has been resolved. Please force-reload the web vault if you are still experiencing any issue. Download Keeper Desktop version 16.10.5 from our website or update from the app store when this version has been published in the next 24 hours.

## Cite this

Status incident (vendor impact label: minor) posted by Keeper, started 2023-08-12 16:34 UTC, resolved after 1.7 h, 2 update(s).

- Canonical URL: https://rewindex.com/company/keeper/incidents/98mv2b1fzwgd
- Citation: Keeper, “Email validation error on web vault login screen” (2023-08-12 16:34 UTC). Archived by Rewindex: https://rewindex.com/company/keeper/incidents/98mv2b1fzwgd (CC BY 4.0).
- Markdown link: `[Keeper: Email validation error on web vault login screen (2023-08-12)](https://rewindex.com/company/keeper/incidents/98mv2b1fzwgd)`


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Canonical: https://rewindex.com/company/keeper/incidents/98mv2b1fzwgd · Markdown: https://rewindex.com/company/keeper/incidents/98mv2b1fzwgd.md · JSON: https://rewindex.com/api/v1/companies/keeper/incidents/98mv2b1fzwgd · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T13:58:40.977Z