rewindex

CompaniesKeeperIncidents

Keeper: US GovCloud Region - Login Errors Resolved

No impact listedStatus: postmortemStarted Resolved (0 min)2 updatesstspg.io (opens in new tab)

Affected components: Keeper Admin Console (GovCloud)Keeper Infrastructure (GovCloud) - Keeper Admin Console (GovCloud)Keeper Infrastructure (GovCloud) - Keeper Web Vault (GovCloud)Keeper Web Vault (GovCloud)

Timeline of updates

  1. resolved

    As part of our planned GovCloud region maintenance involving database upgrades, restarts of the Redshift cluster were required. As a result, downstream services required configuration updates and all services are now restored.

  2. postmortem

    Maintenance in the GovCloud region was scheduled to begin at 8:00 PM PST with a planned duration of 30 minutes.

    During the maintenance window, certain services required additional reconfiguration beyond the original scope. Core services were restored within the planned 30-minute window. However, due to the extended reconfiguration activities, some users experienced API errors during login for approximately 15 minutes following service restoration.

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves this record existed by then and has not been changed since, by anyone, Rewindex included.

How the archive is checked, and what it cannot prove.

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab).

Cite this

Status incident (vendor impact label: none) posted by Keeper, started 2026-02-19 05:30 UTC, resolved after 0 min, 2 update(s).

Title
US GovCloud Region - Login Errors Resolved
Vendor
Keeper
Date
URL
https://rewindex.com/company/keeper/incidents/8v7b5n0t830w

Keeper profileRecent Keeper incidentsAll outages on February 19, 2026Keeper in February 2026MarkdownJSON