Companies / Keeper / incidents
Keeper: EU data center login errors - Resolved
Affected components: Keeper Admin Console (EU)Keeper Infrastructure (EU Data Center) - Keeper Admin Console (EU)Keeper Infrastructure (EU Data Center) - Keeper Web Vault (EU)Keeper Web Vault (EU)
Timeline of updates
- identified
During scheduled system updates, we have encountered unexpected NGINX 503 / 502 errors in the EU region. As of 4:50 PM CST, work is still in progress. During this time, users in the EU region will experience brief or intermittent access interruptions when using Keeper.
- resolved
The issue has been resolved. We will update the postmortem report shortly.
- postmortem
On December 2, our **EU region** experienced an unexpected outage during planned infrastructure updates. The issue began at **1:24 PM PT** and service was fully restored by **4:10 PM PT**. **What Happened** During an update to our server configuration, a region-specific configuration error caused the EU environment to begin throwing API errors. Although the underlying issue was identified quickly, each corrective change required a full autoscaling group rollout \(up to 30 minutes per cycle\) which extended the total recovery time. **Resolution** Our engineering team implemented the necessary fixes and restored service. We have also updated our infrastructure-as-code to ensure this issue cannot recur in future deployments. We apologize for the disruption and appreciate your patience while we resolved the incident.
Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). Keeper profile · Recent Keeper incidents · Markdown · JSON