# Keeper: EU data center login errors - Resolved

- Impact (vendor’s label): minor
- Status: postmortem
- Started: 2025-12-02 22:48 UTC · Resolved: 2025-12-03 00:47 UTC · Duration: 2.0 h
- Updates: 3 · Affected components: Keeper Admin Console (EU), Keeper Infrastructure (EU Data Center) - Keeper Admin Console (EU), Keeper Infrastructure (EU Data Center) - Keeper Web Vault (EU), Keeper Web Vault (EU)
- [Vendor status page: https://stspg.io/s03qflw92x5v](https://stspg.io/s03qflw92x5v)
- [Company: Keeper](https://rewindex.com/company/keeper.md)

## Timeline of updates

- **identified** 2025-12-02 22:48 UTC: During scheduled system updates, we have encountered unexpected NGINX 503 / 502 errors in the EU region. As of 4:50 PM CST, work is still in progress. During this time, users in the EU region will experience brief or intermittent access interruptions when using Keeper.
- **resolved** 2025-12-03 00:47 UTC: The issue has been resolved. We will update the postmortem report shortly.
- **postmortem** 2025-12-04 22:29 UTC: On December 2, our \*\*EU region\*\* experienced an unexpected outage during planned infrastructure updates. The issue began at \*\*1:24 PM PT\*\* and service was fully restored by \*\*4:10 PM PT\*\*. \*\*What Happened\*\*   During an update to our server configuration, a region-specific configuration error caused the EU environment to begin throwing API errors. Although the underlying issue was identified quickly, each corrective change required a full autoscaling group rollout \\(up to 30 minutes per cycle\\) which extended the total recovery time. \*\*Resolution\*\*   Our engineering team implemented the necessary fixes and restored service. We have also updated our infrastructure-as-code to ensure this issue cannot recur in future deployments. We apologize for the disruption and appreciate your patience while we resolved the incident.


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Canonical: https://rewindex.com/company/keeper/incidents/7vpfdmlxsch4 · Markdown: https://rewindex.com/company/keeper/incidents/7vpfdmlxsch4.md · JSON: https://rewindex.com/api/v1/companies/keeper/incidents/7vpfdmlxsch4 · Generated 2026-10-18T11:26:25.088Z