Jira: Identity is not syncing new user and group information
Timeline of updates
- resolved
Between 02:35 UTC to 3:55 UTC on Aug 26, we experienced failing Identity sync for Jira Work Management, Jira Service Management, Jira, and Guard. The issue has been resolved and the service is operating normally. All affected Jira customers were synched with Identity and there is not need to wait 24h for a full sync.
From Jira’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on jira-software.status.atlassian.com (opens in new tab).
Cite this
Status incident (vendor impact label: none) posted by Jira, started 2024-08-26 05:29 UTC, resolved after 5.5 h, 1 update(s).
- Title
- Identity is not syncing new user and group information
- Vendor
- Jira
- Date
- URL
- https://rewindex.com/company/jira/incidents/p9knt3z835nr
Jira profileRecent Jira incidentsAll outages on August 26, 2024Jira in August 2024MarkdownJSON