# Jira: Identity is not syncing new user and group information

> Jira status incident “Identity is not syncing new user and group information” on 2024-08-26: impact none (vendor’s label), 5.5 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/jira/incidents/p9knt3z835nr
Last updated: 2024-08-26T11:02:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2024-08-26 05:29 UTC · Resolved: 2024-08-26 11:02 UTC · Duration: 5.5 h
- Updates: 1
- [Vendor status page: https://jira-software.status.atlassian.com/incidents/p9knt3z835nr](https://jira-software.status.atlassian.com/incidents/p9knt3z835nr)
- [Company: Jira](https://rewindex.com/company/jira.md)

## Timeline of updates

- **resolved** 2024-08-26 11:02 UTC: Between 02:35 UTC to 3:55 UTC on Aug 26, we experienced failing Identity sync for Jira Work Management, Jira Service Management, Jira, and Guard. The issue has been resolved and the service is operating normally. All affected Jira customers were synched with Identity and there is not need to wait 24h for a full sync.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Jira, started 2024-08-26 05:29 UTC, resolved after 5.5 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/jira/incidents/p9knt3z835nr
- Citation: Jira, “Identity is not syncing new user and group information” (2024-08-26 05:29 UTC). Archived by Rewindex: https://rewindex.com/company/jira/incidents/p9knt3z835nr (CC BY 4.0).
- Markdown link: `[Jira: Identity is not syncing new user and group information (2024-08-26)](https://rewindex.com/company/jira/incidents/p9knt3z835nr)`


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Canonical: https://rewindex.com/company/jira/incidents/p9knt3z835nr · Markdown: https://rewindex.com/company/jira/incidents/p9knt3z835nr.md · JSON: https://rewindex.com/api/v1/companies/jira/incidents/p9knt3z835nr · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T17:02:15.151Z