Jira: Marketplace apps fail to load for a few jira customers
Timeline of updates
- resolved
Between Aug 2, 05:00 UTC to Aug 3, 02:40 UTC, connect app experiences were not working for Jira Work Management, Jira Service Management, and Jira Software. The root cause was due to some older JavaScript resources being deployed which resulted in 3 APIs used by connect apps becoming non functional. We have deployed a fix to resolve the issue and have verified that the services have recovered. The issue has been resolved and the service is operating normally.
From Jira’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.
How the archive is checked, and what it cannot prove.
This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on jira-software.status.atlassian.com (opens in new tab).
Cite this
Status incident (vendor impact label: minor) posted by Jira, started 2021-08-02 09:09 UTC, resolved after 19 h, 1 update(s).
- Title
- Marketplace apps fail to load for a few jira customers
- Vendor
- Jira
- Date
- URL
- https://rewindex.com/company/jira/incidents/gpld565cc29x
Jira profileRecent Jira incidentsAll outages on August 2, 2021Jira in August 2021MarkdownJSON