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Jira: Degraded performance with Microsoft incoming emails

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Timeline of updates

1. investigating2026-11-13 06:01 UTC

   Jira and JSM incoming emails are experiencing elevated failures when processing mail, resulting in a reduction in the number of emails handled and a noticeable drop in incoming email processing.
   The issue is attributed to the ongoing global service degradation with Microsoft 365 services. More details can be referred on their status page - https://status.cloud.microsoft/ (opens in new tab)

2. investigating2026-11-13 07:32 UTC

   Incoming email processing is still experiencing failures, and teams continue to monitor recovery from Microsoft. We will share the next update if there is any significant change.
   For more details on the service degradation reported by Microsoft, please refer - https://status.cloud.microsoft/ (opens in new tab)

3. identified2026-11-13 12:34 UTC

   Incoming email processing is showing signs of improvement, but some failures continue. Teams continue to monitor recovery from Microsoft. We will share the next update if there is any significant change.
   For more details on the service degradation reported by Microsoft, please refer to -https://status.cloud.microsoft/ (opens in new tab)

4. monitoring2026-11-13 16:17 UTC

   We continue to see signs of improvement for incoming email processing with lower failure rates. Teams continue to monitor recovery from Microsoft, and we will share the next update when there is a significant change.
   For more details on the service degradation reported by Microsoft, please refer to https://status.cloud.microsoft/ (opens in new tab)

Changes Rewindex caught on this incident

• Nov 13Incident updated: Degraded performance with Microsoft incoming emails
• Nov 13Incident updated: Degraded performance with Microsoft incoming emails
• Nov 13Incident updated: Degraded performance with Microsoft incoming emails

Impact, status and times are the vendor’s own, as last archived. View on jira-software.status.atlassian.com (opens in new tab).

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