# Jira: Degraded performance with Microsoft incoming emails

> Jira status incident “Degraded performance with Microsoft incoming emails” on 2026-11-13: impact minor (vendor’s label), 4 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/jira/incidents/d5393cmcng14
Last updated: 2026-11-13T16:23:43Z

- Impact (vendor’s label): minor
- Status: monitoring · edited after publishing
- Started: 2026-11-13 06:01 UTC · Resolved: not resolved · Duration: ongoing
- Updates: 4 · Affected components: Create and edit
- [Vendor status page: https://jira-software.status.atlassian.com/incidents/d5393cmcng14](https://jira-software.status.atlassian.com/incidents/d5393cmcng14)
- [Company: Jira](https://rewindex.com/company/jira.md)

## Timeline of updates

- **investigating** 2026-11-13 06:01 UTC: Jira and JSM incoming emails are experiencing elevated failures when processing mail, resulting in a reduction in the number of emails handled and a noticeable drop in incoming email processing. The issue is attributed to the ongoing global service degradation with Microsoft 365 services. More details can be referred on their status page - https://status.cloud.microsoft/
- **investigating** 2026-11-13 07:32 UTC: Incoming email processing is still experiencing failures, and teams continue to monitor recovery from Microsoft. We will share the next update if there is any significant change. For more details on the service degradation reported by Microsoft, please refer - https://status.cloud.microsoft/
- **identified** 2026-11-13 12:34 UTC: Incoming email processing is showing signs of improvement, but some failures continue. Teams continue to monitor recovery from Microsoft. We will share the next update if there is any significant change. For more details on the service degradation reported by Microsoft, please refer to -https://status.cloud.microsoft/
- **monitoring** 2026-11-13 16:17 UTC: We continue to see signs of improvement for incoming email processing with lower failure rates. Teams continue to monitor recovery from Microsoft, and we will share the next update when there is a significant change. For more details on the service degradation reported by Microsoft, please refer to https://status.cloud.microsoft/

## Rewindex changes for this incident

- 2026-11-13 07:33 UTC: [Incident updated: Degraded performance with Microsoft incoming emails](https://rewindex.com/change/r6f0a635eaeea56.md)
- 2026-11-13 12:43 UTC: [Incident updated: Degraded performance with Microsoft incoming emails](https://rewindex.com/change/r92dc92a3a72cb1.md)
- 2026-11-13 16:23 UTC: [Incident updated: Degraded performance with Microsoft incoming emails](https://rewindex.com/change/r20e53dbf731aef.md)

## Cite this

Status incident (vendor impact label: minor) posted by Jira, started 2026-11-13 06:01 UTC, not resolved, 4 update(s); edited after publishing.

- Canonical URL: https://rewindex.com/company/jira/incidents/d5393cmcng14
- Citation: Jira, “Degraded performance with Microsoft incoming emails” (2026-11-13 06:01 UTC). Archived by Rewindex: https://rewindex.com/company/jira/incidents/d5393cmcng14 (CC BY 4.0).
- Markdown link: `[Jira: Degraded performance with Microsoft incoming emails (2026-11-13)](https://rewindex.com/company/jira/incidents/d5393cmcng14)`


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Canonical: https://rewindex.com/company/jira/incidents/d5393cmcng14 · Markdown: https://rewindex.com/company/jira/incidents/d5393cmcng14.md · JSON: https://rewindex.com/api/v1/companies/jira/incidents/d5393cmcng14 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-14T04:38:22.759Z