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JFrog: JFrog platform services outage affecting a subset of AWS regions due to AWS infrastructure issues

Impact: criticalStatus: resolvedStarted 2024-12-22 13:08 UTCResolved 2024-12-22 14:38 UTC (1.5 h)4 updatesSource: stspg.io

Summary

JFrog reported a critical platform services outage due to AWS infrastructure issues, affecting Artifactory, Distribution, Pipelines, security services, Webhook and Web UI in a subset of AWS regions. The outage started at 2024-12-22 13:08 UTC and was resolved at 2024-12-22 14:38 UTC.

Machine-written from the archived incident (Sol). Check the timeline before relying on it.

Affected components: Security - XrayUS - West1 (California) - AWS - Security - XrayEMEA - South Africa (Cape Town) - AWS - Web UIWeb UIEMEA - South Africa (Cape Town) - AWS - Security - XraySecurity - XrayEurope - West2 (London) - AWS - Security - JASSecurity - JASSecurity - CatalogSouth America - Brazil (São Paulo) - AWS - Security - CatalogSecurity - JASUS - West1 (California) - AWS - Security - JASEurope - West2 (London) - AWS - Security - RuntimeSecurity - RuntimeEurope - West2 (London) - AWS - Web UIWeb UIEMEA - South Africa (Cape Town) - AWS - Security - RuntimeSecurity - RuntimeUS - West1 (California) - AWS - WebhookWebhookEurope - Central1 (Frankfurt) - AWS - Security - CurationSecurity - CurationDistributionUS - East1 (N. Virginia) - AWS - DistributionEurope - Central1 (Frankfurt) - AWS - PipelinesPipelinesEurope - West1 (Ireland) - AWS - Web UIWeb UIUS - East1 (N. Virginia) - AWS - WebhookWebhookSecurity - CurationUS - East1 (N. Virginia) - AWS - Security - CurationDistributionUS - West1 (California) - AWS - DistributionEurope - West1 (Ireland) - AWS - Security - JASSecurity - JASSecurity - CatalogUS - West1 (California) - AWS - Security - CatalogArtifactoryUS - West2 (Oregon) - AWS - ArtifactoryUS - West1 (California) - AWS - Web UIWeb UIArtifactoryEurope - West2 (London) - AWS - ArtifactoryEurope - West2 (London) - AWS - WebhookWebhookPipelinesUS - East1 (N. Virginia) - AWS - PipelinesSecurity - CatalogUS - East1 (N. Virginia) - AWS - Security - CatalogArtifactoryUS - East1 (N. Virginia) - AWS - ArtifactoryEurope - West1 (Ireland) - AWS - PipelinesPipelinesEurope - West1 (Ireland) - AWS - Security - XraySecurity - XrayArtifactoryEurope - West1 (Ireland) - AWS - ArtifactoryEMEA - South Africa (Cape Town) - AWS - Security - CurationSecurity - CurationEurope - West2 (London) - AWS - Security - CatalogSecurity - CatalogArtifactoryEMEA - South Africa (Cape Town) - AWS - ArtifactoryEurope - Central1 (Frankfurt) - AWS - Security - CatalogSecurity - CatalogSecurity - RuntimeUS - West1 (California) - AWS - Security - RuntimeSecurity - RuntimeUS - East1 (N. Virginia) - AWS - Security - RuntimeEurope - West2 (London) - AWS - PipelinesPipelinesEurope - West1 (Ireland) - AWS - Security - CurationSecurity - CurationArtifactorySouth America - Brazil (São Paulo) - AWS - ArtifactorySecurity - CatalogUS - West2 (Oregon) - AWS - Security - CatalogSouth America - Brazil (São Paulo) - AWS - Web UIWeb UISecurity - JASUS - West2 (Oregon) - AWS - Security - JASEMEA - South Africa (Cape Town) - AWS - Security - CatalogSecurity - CatalogDistributionUS - West2 (Oregon) - AWS - DistributionEurope - West2 (London) - AWS - Security - XraySecurity - XraySecurity - JASUS - East1 (N. Virginia) - AWS - Security - JASSecurity - RuntimeSouth America - Brazil (São Paulo) - AWS - Security - RuntimeDistributionEurope - West2 (London) - AWS - DistributionSecurity - XraySouth America - Brazil (São Paulo) - AWS - Security - XrayEMEA - South Africa (Cape Town) - AWS - WebhookWebhookSecurity - XrayUS - East1 (N. Virginia) - AWS - Security - XrayUS - MyJFrog - JFrog Customer PortalDistributionSouth America - Brazil (São Paulo) - AWS - DistributionEurope - Central1 (Frankfurt) - AWS - Security - RuntimeSecurity - RuntimeUS - West2 (Oregon) - AWS - WebhookWebhookEurope - West1 (Ireland) - AWS - Security - CatalogSecurity - CatalogEurope - Central1 (Frankfurt) - AWS - Security - JASSecurity - JASUS - West2 (Oregon) - AWS - Web UIWeb UISecurity - JASSouth America - Brazil (São Paulo) - AWS - Security - JASEurope - Central1 (Frankfurt) - AWS - WebhookWebhookSecurity - RuntimeUS - West2 (Oregon) - AWS - Security - RuntimeSecurity - CurationSouth America - Brazil (São Paulo) - AWS - Security - CurationEurope - West1 (Ireland) - AWS - Security - RuntimeSecurity - RuntimeEurope - West1 (Ireland) - AWS - WebhookWebhookEMEA - South Africa (Cape Town) - AWS - PipelinesPipelinesPipelinesUS - West2 (Oregon) - AWS - PipelinesEurope - Central1 (Frankfurt) - AWS - Security - XraySecurity - XrayDistributionEurope - West1 (Ireland) - AWS - DistributionSecurity - CurationUS - West2 (Oregon) - AWS - Security - CurationArtifactoryUS - West1 (California) - AWS - ArtifactoryEurope - West2 (London) - AWS - Security - CurationSecurity - CurationArtifactoryEurope - Central1 (Frankfurt) - AWS - ArtifactoryEMEA - South Africa (Cape Town) - AWS - Security - JASSecurity - JASUS - East1 (N. Virginia) - AWS - Web UIWeb UIPipelinesSouth America - Brazil (São Paulo) - AWS - PipelinesDistributionEMEA - South Africa (Cape Town) - AWS - DistributionPipelinesUS - West1 (California) - AWS - PipelinesEurope - Central1 (Frankfurt) - AWS - Web UIWeb UISecurity - CurationUS - West1 (California) - AWS - Security - CurationDistributionEurope - Central1 (Frankfurt) - AWS - DistributionSouth America - Brazil (São Paulo) - AWS - WebhookWebhookSecurity - XrayUS - West2 (Oregon) - AWS - Security - Xray

Timeline of updates

investigating2024-12-22 13:08 UTC
We are investigating an availability issue that is impacting JFrog Cloud Platform customers. We will provide more details within the next hour.
identified2024-12-22 13:27 UTC
The issue has been identified and a fix is being implemented.
monitoring2024-12-22 14:29 UTC
A fix has been implemented and we are monitoring the results.
resolved2024-12-22 14:38 UTC
All services are are up and running and JFrog will provide the required root cause analysis upon request

Rewindex changes for this incident

Critical incident: JFrog platform services outage affecting a subset of AWS regions due to AWS infrastructure issues 2024-12-22 13:08 UTC

Impact, status and times are the vendor’s own, as last archived. View on stspg.io (opens in new tab). JFrog profile · Recent JFrog incidents · Markdown · JSON