# JFrog: JFrog platform services outage affecting a subset of AWS regions due to AWS infrastructure issues

- Impact (vendor’s label): critical
- Status: resolved
- Started: 2024-12-22 13:08 UTC · Resolved: 2024-12-22 14:38 UTC · Duration: 1.5 h
- Updates: 4 · Affected components: Security - Xray, US - West1 (California) - AWS - Security - Xray, EMEA - South Africa (Cape Town) - AWS - Web UI, Web UI, EMEA - South Africa (Cape Town) - AWS - Security - Xray, Security - Xray, Europe - West2 (London) - AWS - Security - JAS, Security - JAS, Security - Catalog, South America - Brazil (São Paulo) - AWS - Security - Catalog, Security - JAS, US - West1 (California) - AWS - Security - JAS, Europe - West2 (London) - AWS - Security - Runtime, Security - Runtime, Europe - West2 (London) - AWS - Web UI, Web UI, EMEA - South Africa (Cape Town) - AWS - Security - Runtime, Security - Runtime, US - West1 (California) - AWS - Webhook, Webhook, Europe - Central1 (Frankfurt) - AWS - Security - Curation, Security - Curation, Distribution, US - East1 (N. Virginia) - AWS - Distribution, Europe - Central1 (Frankfurt) - AWS - Pipelines, Pipelines, Europe - West1 (Ireland) - AWS - Web UI, Web UI, US - East1 (N. Virginia) - AWS - Webhook, Webhook, Security - Curation, US - East1 (N. Virginia) - AWS - Security - Curation, Distribution, US - West1 (California) - AWS - Distribution, Europe - West1 (Ireland) - AWS - Security - JAS, Security - JAS, Security - Catalog, US - West1 (California) - AWS - Security - Catalog, Artifactory, US - West2 (Oregon) - AWS - Artifactory, US - West1 (California) - AWS - Web UI, Web UI, Artifactory, Europe - West2 (London) - AWS - Artifactory, Europe - West2 (London) - AWS - Webhook, Webhook, Pipelines, US - East1 (N. Virginia) - AWS - Pipelines, Security - Catalog, US - East1 (N. Virginia) - AWS - Security - Catalog, Artifactory, US - East1 (N. Virginia) - AWS - Artifactory, Europe - West1 (Ireland) - AWS - Pipelines, Pipelines, Europe - West1 (Ireland) - AWS - Security - Xray, Security - Xray, Artifactory, Europe - West1 (Ireland) - AWS - Artifactory, EMEA - South Africa (Cape Town) - AWS - Security - Curation, Security - Curation, Europe - West2 (London) - AWS - Security - Catalog, Security - Catalog, Artifactory, EMEA - South Africa (Cape Town) - AWS - Artifactory, Europe - Central1 (Frankfurt) - AWS - Security - Catalog, Security - Catalog, Security - Runtime, US - West1 (California) - AWS - Security - Runtime, Security - Runtime, US - East1 (N. Virginia) - AWS - Security - Runtime, Europe - West2 (London) - AWS - Pipelines, Pipelines, Europe - West1 (Ireland) - AWS - Security - Curation, Security - Curation, Artifactory, South America - Brazil (São Paulo) - AWS - Artifactory, Security - Catalog, US - West2 (Oregon) - AWS - Security - Catalog, South America - Brazil (São Paulo) - AWS - Web UI, Web UI, Security - JAS, US - West2 (Oregon) - AWS - Security - JAS, EMEA - South Africa (Cape Town) - AWS - Security - Catalog, Security - Catalog, Distribution, US - West2 (Oregon) - AWS - Distribution, Europe - West2 (London) - AWS - Security - Xray, Security - Xray, Security - JAS, US - East1 (N. Virginia) - AWS - Security - JAS, Security - Runtime, South America - Brazil (São Paulo) - AWS - Security - Runtime, Distribution, Europe - West2 (London) - AWS - Distribution, Security - Xray, South America - Brazil (São Paulo) - AWS - Security - Xray, EMEA - South Africa (Cape Town) - AWS - Webhook, Webhook, Security - Xray, US - East1 (N. Virginia) - AWS - Security - Xray, US - MyJFrog - JFrog Customer Portal, Distribution, South America - Brazil (São Paulo) - AWS - Distribution, Europe - Central1 (Frankfurt) - AWS - Security - Runtime, Security - Runtime, US - West2 (Oregon) - AWS - Webhook, Webhook, Europe - West1 (Ireland) - AWS - Security - Catalog, Security - Catalog, Europe - Central1 (Frankfurt) - AWS - Security - JAS, Security - JAS, US - West2 (Oregon) - AWS - Web UI, Web UI, Security - JAS, South America - Brazil (São Paulo) - AWS - Security - JAS, Europe - Central1 (Frankfurt) - AWS - Webhook, Webhook, Security - Runtime, US - West2 (Oregon) - AWS - Security - Runtime, Security - Curation, South America - Brazil (São Paulo) - AWS - Security - Curation, Europe - West1 (Ireland) - AWS - Security - Runtime, Security - Runtime, Europe - West1 (Ireland) - AWS - Webhook, Webhook, EMEA - South Africa (Cape Town) - AWS - Pipelines, Pipelines, Pipelines, US - West2 (Oregon) - AWS - Pipelines, Europe - Central1 (Frankfurt) - AWS - Security - Xray, Security - Xray, Distribution, Europe - West1 (Ireland) - AWS - Distribution, Security - Curation, US - West2 (Oregon) - AWS - Security - Curation, Artifactory, US - West1 (California) - AWS - Artifactory, Europe - West2 (London) - AWS - Security - Curation, Security - Curation, Artifactory, Europe - Central1 (Frankfurt) - AWS - Artifactory, EMEA - South Africa (Cape Town) - AWS - Security - JAS, Security - JAS, US - East1 (N. Virginia) - AWS - Web UI, Web UI, Pipelines, South America - Brazil (São Paulo) - AWS - Pipelines, Distribution, EMEA - South Africa (Cape Town) - AWS - Distribution, Pipelines, US - West1 (California) - AWS - Pipelines, Europe - Central1 (Frankfurt) - AWS - Web UI, Web UI, Security - Curation, US - West1 (California) - AWS - Security - Curation, Distribution, Europe - Central1 (Frankfurt) - AWS - Distribution, South America - Brazil (São Paulo) - AWS - Webhook, Webhook, Security - Xray, US - West2 (Oregon) - AWS - Security - Xray
- [Vendor status page: https://stspg.io/h4q86nbyhplw](https://stspg.io/h4q86nbyhplw)
- [Company: JFrog](https://rewindex.com/company/jfrog.md)

## Summary

JFrog reported a critical platform services outage due to AWS infrastructure issues, affecting Artifactory, Distribution, Pipelines, security services, Webhook and Web UI in a subset of AWS regions. The outage started at 2024-12-22 13:08 UTC and was resolved at 2024-12-22 14:38 UTC. _(machine-written, sol)_
## Timeline of updates

- **investigating** 2024-12-22 13:08 UTC: We are investigating an availability issue that is impacting JFrog Cloud Platform customers. We will provide more details within the next hour.
- **identified** 2024-12-22 13:27 UTC: The issue has been identified and a fix is being implemented.
- **monitoring** 2024-12-22 14:29 UTC: A fix has been implemented and we are monitoring the results.
- **resolved** 2024-12-22 14:38 UTC: All services are are up and running and JFrog will provide the required root cause analysis upon request

## Rewindex changes for this incident

- 2024-12-22 13:08 UTC: [Critical incident: JFrog platform services outage affecting a subset of AWS regions due to AWS infrastructure issues](https://rewindex.com/change/idfc1fed69de313.md)


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Canonical: https://rewindex.com/company/jfrog/incidents/4xnfs5r49sc8 · Markdown: https://rewindex.com/company/jfrog/incidents/4xnfs5r49sc8.md · JSON: https://rewindex.com/api/v1/companies/jfrog/incidents/4xnfs5r49sc8 · Generated 2026-10-18T11:44:35.535Z