Changes / JFrog / JFrog platform services outage affecting a subset of AWS regions due to AWS infrastructure issues

JFrog: Critical incident: JFrog platform services outage affecting a subset of AWS regions due to AWS infrastructure issues

Summary

JFrog reported a critical platform services outage due to AWS infrastructure issues, affecting Artifactory, Distribution, Pipelines, security services, Webhook and Web UI in a subset of AWS regions. The outage started at 2024-12-22 13:08 UTC and was resolved at 2024-12-22 14:38 UTC.

Machine-written from the diff below (Sol; type: incident outage). Check the diff before relying on it.

Major incidentLabel: outage (model (Jev), 100%)Changed Detected Source: stspg.io (opens in new tab)

What changed

AddedTitle#1
Before: not present
After: JFrog platform services outage affecting a subset of AWS regions due to AWS infrastructure issues
AddedImpact#2
Before: not present
After: critical
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2024-12-22 13:08 UTC
AddedResolved time#5
Before: not present
After: 2024-12-22 14:38 UTC
AddedAffected components#6
Before: not present
After: Artifactory, Distribution, EMEA - South Africa (Cape Town) - AWS - Artifactory, EMEA - South Africa (Cape Town) - AWS - Distribution, EMEA - South Africa (Cape Town) - AWS - Pipelines, EMEA - South Africa (Cape Town) - AWS - Security - Catalog, EMEA - South Africa (Cape Town) - AWS - Security - Curation, EMEA - South Africa (Cape Town) - AWS - Security - JAS, EMEA - South Africa (Cape Town) - AWS - Security - Runtime, EMEA - South Africa (Cape Town) - AWS - Security - Xray, EMEA - South Africa (Cape Town) - AWS - Webhook, EMEA - South Africa (Cape Town) - AWS - Web UI, Europe - Central1 (Frankfurt) - AWS - Artifactory, Europe - Central1 (Frankfurt) - AWS - Distribution, Europe - Central1 (Frankfurt) - AWS - Pipelines, Europe - Central1 (Frankfurt) - AWS - Security - Catalog, Europe - Central1 (Frankfurt) - AWS - Security - Curation, Europe - Central1 (Frankfurt) - AWS - Security - JAS, Europe - Central1 (Frankfurt) - AWS - Security - Runtime, Europe - Central1 (Frankfurt) - AWS - Security - Xray, Europe - Central1 (Frankfurt) - AWS - Webhook, Europe - Central1 (Frankfurt) - AWS - Web UI, Europe - West1 (Ireland) - AWS - Artifactory, Europe - West1 (Ireland) - AWS - Distribution, Europe - West1 (Ireland) - AWS - Pipelines, Europe - West1 (Ireland) - AWS - Security - Catalog, Europe - West1 (Ireland) - AWS - Security - Curation, Europe - West1 (Ireland) - AWS - Security - JAS, Europe - West1 (Ireland) - AWS - Security - Runtime, Europe - West1 (Ireland) - AWS - Security - Xray, Europe - West1 (Ireland) - AWS - Webhook, Europe - West1 (Ireland) - AWS - Web UI, Europe - West2 (London) - AWS - Artifactory, Europe - West2 (London) - AWS - Distribution, Europe - West2 (London) - AWS - Pipelines, Europe - West2 (London) - AWS - Security - Catalog, Europe - West2 (London) - AWS - Security - Curation, Europe - West2 (London) - AWS - Security - JAS, Europe - West2 (London) - AWS - Security - Runtime, Europe - West2 (London) - AWS - Security - Xray, Europe - West2 (London) - AWS - Webhook, Europe - West2 (London) - AWS - Web UI, Pipelines, Security - Catalog, Security - Curation, Security - JAS, Security - Runtime, Security - Xray, South America - Brazil (São Paulo) - AWS - Artifactory, South America - Brazil (São Paulo) - AWS - Distribution, South America - Brazil (São Paulo) - AWS - Pipelines, South America - Brazil (São Paulo) - AWS - Security - Catalog, South America - Brazil (São Paulo) - AWS - Security - Curation, South America - Brazil (São Paulo) - AWS - Security - JAS, South America - Brazil (São Paulo) - AWS - Security - Runtime, South America - Brazil (São Paulo) - AWS - Security - Xray, South America - Brazil (São Paulo) - AWS - Webhook, South America - Brazil (São Paulo) - AWS - Web UI, US - East1 (N. Virginia) - AWS - Artifactory, US - East1 (N. Virginia) - AWS - Distribution, US - East1 (N. Virginia) - AWS - Pipelines, US - East1 (N. Virginia) - AWS - Security - Catalog, US - East1 (N. Virginia) - AWS - Security - Curation, US - East1 (N. Virginia) - AWS - Security - JAS, US - East1 (N. Virginia) - AWS - Security - Runtime, US - East1 (N. Virginia) - AWS - Security - Xray, US - East1 (N. Virginia) - AWS - Webhook, US - East1 (N. Virginia) - AWS - Web UI, US - MyJFrog - JFrog Customer Portal, US - West1 (California) - AWS - Artifactory, US - West1 (California) - AWS - Distribution, US - West1 (California) - AWS - Pipelines, US - West1 (California) - AWS - Security - Catalog, US - West1 (California) - AWS - Security - Curation, US - West1 (California) - AWS - Security - JAS, US - West1 (California) - AWS - Security - Runtime, US - West1 (California) - AWS - Security - Xray, US - West1 (California) - AWS - Webhook, US - West1 (California) - AWS - Web UI, US - West2 (Oregon) - AWS - Artifactory, US - West2 (Oregon) - AWS - Distribution, US - West2 (Oregon) - AWS - Pipelines, US - West2 (Oregon) - AWS - Security - Catalog, US - West2 (Oregon) - AWS - Security - Curation, US - West2 (Oregon) - AWS - Security - JAS, US - West2 (Oregon) - AWS - Security - Runtime, US - West2 (Oregon) - AWS - Security - Xray, US - West2 (Oregon) - AWS - Webhook, US - West2 (Oregon) - AWS - Web UI, Webhook, Web UI
AddedUpdateinvestigating#7
Before: not present
After: We are investigating an availability issue that is impacting JFrog Cloud Platform customers. We will provide more details within the next hour.
AddedUpdateidentified#8
Before: not present
After: The issue has been identified and a fix is being implemented.
AddedUpdatemonitoring#9
Before: not present
After: A fix has been implemented and we are monitoring the results.
AddedUpdateresolved#10
Before: not present
After: All services are are up and running and JFrog will provide the required root cause analysis upon request

First version of this incident archived by Rewindex. View the live incident (opens in new tab).

History of this incident

When (UTC)ChangeKind
Critical incident: JFrog platform services outage affecting a subset of AWS regions due to AWS infrastructure issues (this change)
JFrog reported a critical platform services outage due to AWS infrastructure issues, affecting Artifactory, Distribution, Pipelines, security services, Webhook and Web UI in a subset of AWS regions. The outage started at 2024-12-22 13:08 UTC and was resolved at 2024-12-22 14:38 UTC.
Major incident

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