# JFrog: Critical incident: JFrog platform services outage affecting a subset of AWS regions due to AWS infrastructure issues

**Summary:** JFrog reported a critical platform services outage due to AWS infrastructure issues, affecting Artifactory, Distribution, Pipelines, security services, Webhook and Web UI in a subset of AWS regions. The outage started at 2024-12-22 13:08 UTC and was resolved at 2024-12-22 14:38 UTC. _(machine-written, sol)_
- Kind: Major incident · Label: outage (model (Jev))
- Changed: 2024-12-22 13:08 UTC · Detected: 2026-10-17 18:22 UTC
- [Source: https://stspg.io/h4q86nbyhplw](https://stspg.io/h4q86nbyhplw)
- [Company: JFrog](https://rewindex.com/company/jfrog.md)
- Versions: before (none: first archived) → after incident\_version:194/4xnfs5r49sc8@cad78533477b
- Change 1 of 1 for this incident

## What changed

**1. Added: Title**

```diff
+ JFrog platform services outage affecting a subset of AWS regions due to AWS infrastructure issues
```

**2. Added: Impact**

```diff
+ critical
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2024-12-22 13:08 UTC
```

**5. Added: Resolved time**

```diff
+ 2024-12-22 14:38 UTC
```

**6. Added: Affected components**

```diff
+ Artifactory, Distribution, EMEA - South Africa (Cape Town) - AWS - Artifactory, EMEA - South Africa (Cape Town) - AWS - Distribution, EMEA - South Africa (Cape Town) - AWS - Pipelines, EMEA - South Africa (Cape Town) - AWS - Security - Catalog, EMEA - South Africa (Cape Town) - AWS - Security - Curation, EMEA - South Africa (Cape Town) - AWS - Security - JAS, EMEA - South Africa (Cape Town) - AWS - Security - Runtime, EMEA - South Africa (Cape Town) - AWS - Security - Xray, EMEA - South Africa (Cape Town) - AWS - Webhook, EMEA - South Africa (Cape Town) - AWS - Web UI, Europe - Central1 (Frankfurt) - AWS - Artifactory, Europe - Central1 (Frankfurt) - AWS - Distribution, Europe - Central1 (Frankfurt) - AWS - Pipelines, Europe - Central1 (Frankfurt) - AWS - Security - Catalog, Europe - Central1 (Frankfurt) - AWS - Security - Curation, Europe - Central1 (Frankfurt) - AWS - Security - JAS, Europe - Central1 (Frankfurt) - AWS - Security - Runtime, Europe - Central1 (Frankfurt) - AWS - Security - Xray, Europe - Central1 (Frankfurt) - AWS - Webhook, Europe - Central1 (Frankfurt) - AWS - Web UI, Europe - West1 (Ireland) - AWS - Artifactory, Europe - West1 (Ireland) - AWS - Distribution, Europe - West1 (Ireland) - AWS - Pipelines, Europe - West1 (Ireland) - AWS - Security - Catalog, Europe - West1 (Ireland) - AWS - Security - Curation, Europe - West1 (Ireland) - AWS - Security - JAS, Europe - West1 (Ireland) - AWS - Security - Runtime, Europe - West1 (Ireland) - AWS - Security - Xray, Europe - West1 (Ireland) - AWS - Webhook, Europe - West1 (Ireland) - AWS - Web UI, Europe - West2 (London) - AWS - Artifactory, Europe - West2 (London) - AWS - Distribution, Europe - West2 (London) - AWS - Pipelines, Europe - West2 (London) - AWS - Security - Catalog, Europe - West2 (London) - AWS - Security - Curation, Europe - West2 (London) - AWS - Security - JAS, Europe - West2 (London) - AWS - Security - Runtime, Europe - West2 (London) - AWS - Security - Xray, Europe - West2 (London) - AWS - Webhook, Europe - West2 (London) - AWS - Web UI, Pipelines, Security - Catalog, Security - Curation, Security - JAS, Security - Runtime, Security - Xray, South America - Brazil (São Paulo) - AWS - Artifactory, South America - Brazil (São Paulo) - AWS - Distribution, South America - Brazil (São Paulo) - AWS - Pipelines, South America - Brazil (São Paulo) - AWS - Security - Catalog, South America - Brazil (São Paulo) - AWS - Security - Curation, South America - Brazil (São Paulo) - AWS - Security - JAS, South America - Brazil (São Paulo) - AWS - Security - Runtime, South America - Brazil (São Paulo) - AWS - Security - Xray, South America - Brazil (São Paulo) - AWS - Webhook, South America - Brazil (São Paulo) - AWS - Web UI, US - East1 (N. Virginia) - AWS - Artifactory, US - East1 (N. Virginia) - AWS - Distribution, US - East1 (N. Virginia) - AWS - Pipelines, US - East1 (N. Virginia) - AWS - Security - Catalog, US - East1 (N. Virginia) - AWS - Security - Curation, US - East1 (N. Virginia) - AWS - Security - JAS, US - East1 (N. Virginia) - AWS - Security - Runtime, US - East1 (N. Virginia) - AWS - Security - Xray, US - East1 (N. Virginia) - AWS - Webhook, US - East1 (N. Virginia) - AWS - Web UI, US - MyJFrog - JFrog Customer Portal, US - West1 (California) - AWS - Artifactory, US - West1 (California) - AWS - Distribution, US - West1 (California) - AWS - Pipelines, US - West1 (California) - AWS - Security - Catalog, US - West1 (California) - AWS - Security - Curation, US - West1 (California) - AWS - Security - JAS, US - West1 (California) - AWS - Security - Runtime, US - West1 (California) - AWS - Security - Xray, US - West1 (California) - AWS - Webhook, US - West1 (California) - AWS - Web UI, US - West2 (Oregon) - AWS - Artifactory, US - West2 (Oregon) - AWS - Distribution, US - West2 (Oregon) - AWS - Pipelines, US - West2 (Oregon) - AWS - Security - Catalog, US - West2 (Oregon) - AWS - Security - Curation, US - West2 (Oregon) - AWS - Security - JAS, US - West2 (Oregon) - AWS - Security - Runtime, US - West2 (Oregon) - AWS - Security - Xray, US - West2 (Oregon) - AWS - Webhook, US - West2 (Oregon) - AWS - Web UI, Webhook, Web UI
```

**7. Added: Update** (investigating) · 2024-12-22 13:08 UTC

```diff
+ We are investigating an availability issue that is impacting JFrog Cloud Platform customers. We will provide more details within the next hour.
```

**8. Added: Update** (identified) · 2024-12-22 13:27 UTC

```diff
+ The issue has been identified and a fix is being implemented.
```

**9. Added: Update** (monitoring) · 2024-12-22 14:29 UTC

```diff
+ A fix has been implemented and we are monitoring the results.
```

**10. Added: Update** (resolved) · 2024-12-22 14:38 UTC

```diff
+ All services are are up and running and JFrog will provide the required root cause analysis upon request
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2024-12-22 13:08 UTC | Critical incident: JFrog platform services outage affecting a subset of AWS regions due to AWS infrastructure issues (this change) | outage |

All JFrog changes: [timeline](https://rewindex.com/company/jfrog/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._


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Canonical: https://rewindex.com/change/idfc1fed69de313 · Markdown: https://rewindex.com/change/idfc1fed69de313.md · JSON: https://rewindex.com/api/v1/changes/idfc1fed69de313 · Generated 2026-10-18T02:54:36.537Z