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CompaniesIntercomIncidents

Intercom: Fin not answering in the USA region

MajorStatus: resolvedStarted Resolved (34 min)3 updateswww.finstatus.com (opens in new tab)

Affected components: 01J0R8NT6YMG2CAKJ20H40RP6W

Timeline of updates

  1. investigating

    We're investigating Fin not answering conversations in the USA hosting region.

  2. identified

    We're seeing partial recovery for Fin answering questions.

  3. resolved

    Between 14:15 - 14:41 UTC Fin was slow to respond to conversations. We have identified the cause and do not expect recurrence. Apologies for the disruption.

    There are more details available in the attached root cause analysis document.

Changes Rewindex caught on this incident

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Impact, status and times are the vendor’s own, as last archived. View on www.finstatus.com (opens in new tab).

Cite this

Status incident (vendor impact label: major) posted by Intercom, started 2026-08-26 14:15 UTC, resolved after 34 min, 3 update(s).

Title
Fin not answering in the USA region
Vendor
Intercom
Date
URL
https://rewindex.com/company/intercom/incidents/01M0Z7E7TYHZ6AHM14M297WNQA

Intercom profileRecent Intercom incidentsAll outages on August 26, 2026Intercom in August 2026MarkdownJSON