# Intercom: Fin not answering in the USA region

> Intercom status incident “Fin not answering in the USA region” on 2026-08-26: impact major (vendor’s label), 34 min, 3 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/intercom/incidents/01M0Z7E7TYHZ6AHM14M297WNQA
Last updated: 2026-08-26T14:49:00Z

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-08-26 14:15 UTC · Resolved: 2026-08-26 14:49 UTC · Duration: 34 min
- Updates: 3 · Affected components: 01J0R8NT6YMG2CAKJ20H40RP6W
- [Vendor status page: https://www.finstatus.com/incidents/01M0Z7E7TYHZ6AHM14M297WNQA](https://www.finstatus.com/incidents/01M0Z7E7TYHZ6AHM14M297WNQA)
- [Company: Intercom](https://rewindex.com/company/intercom.md)

## Timeline of updates

- **investigating** 2026-08-26 14:26 UTC: We're investigating Fin not answering conversations in the USA hosting region.
- **identified** 2026-08-26 14:39 UTC: We're seeing partial recovery for Fin answering questions.
- **resolved** 2026-08-26 14:49 UTC: Between 14:15 - 14:41 UTC Fin was slow to respond to conversations. We have identified the cause and do not expect recurrence. Apologies for the disruption. There are more details available in the attached root cause analysis document.

## Rewindex changes for this incident

- 2026-08-26 14:15 UTC: [Major incident: Fin not answering in the USA region](https://rewindex.com/change/ie14084ea8831d3.md)

## Cite this

Status incident (vendor impact label: major) posted by Intercom, started 2026-08-26 14:15 UTC, resolved after 34 min, 3 update(s).

- Canonical URL: https://rewindex.com/company/intercom/incidents/01M0Z7E7TYHZ6AHM14M297WNQA
- Citation: Intercom, “Fin not answering in the USA region” (2026-08-26 14:15 UTC). Archived by Rewindex: https://rewindex.com/company/intercom/incidents/01M0Z7E7TYHZ6AHM14M297WNQA (CC BY 4.0).
- Markdown link: `[Intercom: Fin not answering in the USA region (2026-08-26)](https://rewindex.com/company/intercom/incidents/01M0Z7E7TYHZ6AHM14M297WNQA)`


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Canonical: https://rewindex.com/company/intercom/incidents/01M0Z7E7TYHZ6AHM14M297WNQA · Markdown: https://rewindex.com/company/intercom/incidents/01M0Z7E7TYHZ6AHM14M297WNQA.md · JSON: https://rewindex.com/api/v1/companies/intercom/incidents/01M0Z7E7TYHZ6AHM14M297WNQA · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T15:33:34.921Z