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ChangesIntercomFin not answering in the USA region

Intercom: Major incident: Fin not answering in the USA region

Major incidentdegradation (model (Jev), 92%)Changed Detected www.finstatus.com (opens in new tab)
Summary

Summary pending. The diff below shows exactly what changed.

Incident page: the full timeline of updates

What changed

Struck in red is what Intercom removed; blue is what they added. Muted text is unchanged context.

AddedTitle#1
Before: not present
After: Fin not answering in the USA region
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2026-08-26 14:15 UTC
AddedResolved time#5
Before: not present
After: 2026-08-26 14:49 UTC
AddedUpdateinvestigating#6
Before: not present
After: We're investigating Fin not answering conversations in the USA hosting region.
AddedUpdateidentified#7
Before: not present
After: We're seeing partial recovery for Fin answering questions.
AddedUpdateresolved#8
Before: not present
After: Between 14:15 - 14:41 UTC Fin was slow to respond to conversations. We have identified the cause and do not expect recurrence. Apologies for the disruption. There are more details available in the attached root cause analysis document.

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History of this incident

Wednesday, August 26

1 incident change

Cite this

Major incident: Fin not answering in the USA region on Intercom’s status page, changed 2026-08-26 14:15 UTC (change 1 of 1).

Title
Major incident: Fin not answering in the USA region
Vendor
Intercom
Date
URL
https://rewindex.com/change/ie14084ea8831d3

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