# Intercom: Major incident: Fin not answering in the USA region

> Major incident: Fin not answering in the USA region. Detected 2026-10-22 by Rewindex: what changed on Intercom’s status page, with the before/after diff.

Canonical: https://rewindex.com/change/ie14084ea8831d3
Last updated: 2026-10-22T07:33:01Z

**Summary:** _summary pending_
- Kind: Major incident · Label: degradation (model (Jev))
- Changed: 2026-08-26 14:15 UTC · Detected: 2026-10-22 07:33 UTC
- [Source: https://www.finstatus.com/incidents/01M0Z7E7TYHZ6AHM14M297WNQA](https://www.finstatus.com/incidents/01M0Z7E7TYHZ6AHM14M297WNQA)
- [Company: Intercom](https://rewindex.com/company/intercom.md)
- Versions: before (none: first archived) → after incident\_version:331/01M0Z7E7TYHZ6AHM14M297WNQA@c97ac52b11e2
- Change 1 of 1 for this incident

Incident page (full timeline): [Fin not answering in the USA region](https://rewindex.com/company/intercom/incidents/01M0Z7E7TYHZ6AHM14M297WNQA.md)
## What changed

**1. Added: Title**

```diff
+ Fin not answering in the USA region
```

**2. Added: Impact**

```diff
+ major
```

**3. Added: Status**

```diff
+ resolved
```

**4. Added: Start time**

```diff
+ 2026-08-26 14:15 UTC
```

**5. Added: Resolved time**

```diff
+ 2026-08-26 14:49 UTC
```

**6. Added: Update** (investigating) · 2026-08-26 14:26 UTC

```diff
+ We're investigating Fin not answering conversations in the USA hosting region.
```

**7. Added: Update** (identified) · 2026-08-26 14:39 UTC

```diff
+ We're seeing partial recovery for Fin answering questions.
```

**8. Added: Update** (resolved) · 2026-08-26 14:49 UTC

```diff
+ Between 14:15 - 14:41 UTC Fin was slow to respond to conversations. We have identified the cause and do not expect recurrence. Apologies for the disruption. There are more details available in the attached root cause analysis document.
```

## History of this incident

| When (UTC) | Change | Label |
| --- | --- | --- |
| 2026-08-26 14:15 UTC | Major incident: Fin not answering in the USA region (this change) | degradation |

All Intercom changes: [timeline](https://rewindex.com/company/intercom/changes.md)
_Diff excerpts are shown on normalized text: dates, counters and tokens appear as ‹date›, ‹count›, ‹tok›; noise-only edits are hidden. Rewindex shows the changed passages, not a copy of the page._

## Cite this

Major incident: Fin not answering in the USA region on Intercom’s status page, changed 2026-08-26 14:15 UTC (change 1 of 1).

- Canonical URL: https://rewindex.com/change/ie14084ea8831d3
- Citation: Intercom, “Major incident: Fin not answering in the USA region” (2026-08-26 14:15 UTC). Archived by Rewindex: https://rewindex.com/change/ie14084ea8831d3 (CC BY 4.0).
- Markdown link: `[Intercom: Major incident: Fin not answering in the USA region (2026-08-26)](https://rewindex.com/change/ie14084ea8831d3)`


---
Canonical: https://rewindex.com/change/ie14084ea8831d3 · Markdown: https://rewindex.com/change/ie14084ea8831d3.md · JSON: https://rewindex.com/api/v1/changes/ie14084ea8831d3 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T16:13:25.105Z