Intercom: Issues with Shopify integration
Affected components: 01JYJW0F66RK85D1B8KZEDAJT1
Timeline of updates
- investigating
We're seeing issues with our Shopify integration. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information.
- monitoring
We have implemented a fix and are monitoring. We’ll let you know when we are confident in our recovery.
- resolved
This issue should now be resolved and all services are restored to normal functionality.
Please don’t hesitate to reach out to team@fin.: mailto:team@fin.aiai if you have any further questions or if you’re still seeing any unexpected behaviour.
Changes Rewindex caught on this incident
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert. That proves this record existed by then and has not been changed since, by anyone, Rewindex included.
How the archive is checked, and what it cannot prove.
First version captured
In the 2026-10-22 checkpoint, timestamped by FreeTSA and DigiCert on . Record hash
1f838c16ec303783…
Impact, status and times are the vendor’s own, as last archived. View on www.finstatus.com (opens in new tab).
Cite this
Status incident (vendor impact label: major) posted by Intercom, started 2026-08-19 10:30 UTC, resolved after 13 h, 3 update(s).
- Title
- Issues with Shopify integration
- Vendor
- Intercom
- Date
- URL
- https://rewindex.com/company/intercom/incidents/01M0E4QH1G16VAJKSDHH7T77D1
Intercom profileRecent Intercom incidentsAll outages on August 19, 2026Intercom in August 2026MarkdownJSON