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ChangesIntercomIssues with Shopify integration

Intercom: Major incident: Issues with Shopify integration

Major incidentoutage (model (Jev), 61%)Changed Detected www.finstatus.com (opens in new tab)
Summary

Summary pending. The diff below shows exactly what changed.

Incident page: the full timeline of updates

What changed

Struck in red is what Intercom removed; blue is what they added. Muted text is unchanged context.

AddedTitle#1
Before: not present
After: Issues with Shopify integration
AddedImpact#2
Before: not present
After: major
AddedStatus#3
Before: not present
After: resolved
AddedStart time#4
Before: not present
After: 2026-08-19 10:30 UTC
AddedResolved time#5
Before: not present
After: 2026-08-19 23:45 UTC
AddedUpdateinvestigating#6
Before: not present
After: We're seeing issues with our Shopify integration. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information.
AddedUpdatemonitoring#7
Before: not present
After: We have implemented a fix and are monitoring. We’ll let you know when we are confident in our recovery.
AddedUpdateresolved#8
Before: not present
After: This issue should now be resolved and all services are restored to normal functionality. Please don’t hesitate to reach out to team@fin.: mailto:team@fin.aiai if you have any further questions or if you’re still seeing any unexpected behaviour.

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History of this incident

Wednesday, August 19

1 incident change

Cite this

Major incident: Issues with Shopify integration on Intercom’s status page, changed 2026-08-19 10:30 UTC (change 1 of 1).

Title
Major incident: Issues with Shopify integration
Vendor
Intercom
Date
URL
https://rewindex.com/change/i22b5382f323c29

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