# Intercom: Issues with Shopify integration

> Intercom status incident “Issues with Shopify integration” on 2026-08-19: impact major (vendor’s label), 13 h, 3 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/intercom/incidents/01M0E4QH1G16VAJKSDHH7T77D1
Last updated: 2026-08-19T23:45:02Z

- Impact (vendor’s label): major
- Status: resolved
- Started: 2026-08-19 10:30 UTC · Resolved: 2026-08-19 23:45 UTC · Duration: 13 h
- Updates: 3 · Affected components: 01JYJW0F66RK85D1B8KZEDAJT1
- [Vendor status page: https://www.finstatus.com/incidents/01M0E4QH1G16VAJKSDHH7T77D1](https://www.finstatus.com/incidents/01M0E4QH1G16VAJKSDHH7T77D1)
- [Company: Intercom](https://rewindex.com/company/intercom.md)

## Timeline of updates

- **investigating** 2026-08-19 23:12 UTC: We're seeing issues with our Shopify integration. Our team is aware and investigating the issue. We’ll update you here as soon as we have more specific information.
- **monitoring** 2026-08-19 23:40 UTC: We have implemented a fix and are monitoring. We’ll let you know when we are confident in our recovery.
- **resolved** 2026-08-19 23:45 UTC: This issue should now be resolved and all services are restored to normal functionality. Please don’t hesitate to reach out to team@fin.: mailto:team@fin.aiai if you have any further questions or if you’re still seeing any unexpected behaviour.

## Rewindex changes for this incident

- 2026-08-19 10:30 UTC: [Major incident: Issues with Shopify integration](https://rewindex.com/change/i22b5382f323c29.md)

## Cite this

Status incident (vendor impact label: major) posted by Intercom, started 2026-08-19 10:30 UTC, resolved after 13 h, 3 update(s).

- Canonical URL: https://rewindex.com/company/intercom/incidents/01M0E4QH1G16VAJKSDHH7T77D1
- Citation: Intercom, “Issues with Shopify integration” (2026-08-19 10:30 UTC). Archived by Rewindex: https://rewindex.com/company/intercom/incidents/01M0E4QH1G16VAJKSDHH7T77D1 (CC BY 4.0).
- Markdown link: `[Intercom: Issues with Shopify integration (2026-08-19)](https://rewindex.com/company/intercom/incidents/01M0E4QH1G16VAJKSDHH7T77D1)`


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Canonical: https://rewindex.com/company/intercom/incidents/01M0E4QH1G16VAJKSDHH7T77D1 · Markdown: https://rewindex.com/company/intercom/incidents/01M0E4QH1G16VAJKSDHH7T77D1.md · JSON: https://rewindex.com/api/v1/companies/intercom/incidents/01M0E4QH1G16VAJKSDHH7T77D1 · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-05T14:16:59.067Z