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Hotjar: Incident Report - System down due to caching issue

No impact listedStatus: resolvedStarted Resolved (16 h)1 updatestatus.hotjar.com (opens in new tab)

Timeline of updates

  1. resolved

    The incident with the caching service was resolved late last night and Hotjar engineers have monitored since. All systems are now working.

From Hotjar’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.

Archive proof

Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.

How the archive is checked, and what it cannot prove.

This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.

Impact, status and times are the vendor’s own, as last archived. View on status.hotjar.com (opens in new tab).

Cite this

Status incident (vendor impact label: none) posted by Hotjar, started 2018-02-08 15:28 UTC, resolved after 16 h, 1 update(s).

Title
Incident Report - System down due to caching issue
Vendor
Hotjar
Date
URL
https://rewindex.com/company/hotjar/incidents/v1d9lwqbd633

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