Hotjar: Permission error when playing Recordings
Timeline of updates
- resolved
Following a previous incident, a limited number of users were able to see in their Recordings list several previously deleted Recordings, that would cause the error when attempting to play them.
From Hotjar’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.hotjar.com (opens in new tab).
Cite this
Status incident (vendor impact label: none) posted by Hotjar, started 2022-01-14 09:19 UTC, resolved after 1.1 h, 1 update(s).
- Title
- Permission error when playing Recordings
- Vendor
- Hotjar
- Date
- URL
- https://rewindex.com/company/hotjar/incidents/sq3jyrw3sdxs
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