# Hotjar: Permission error when playing Recordings

> Hotjar status incident “Permission error when playing Recordings” on 2022-01-14: impact none (vendor’s label), 1.1 h, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/hotjar/incidents/sq3jyrw3sdxs
Last updated: 2022-01-14T10:27:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2022-01-14 09:19 UTC · Resolved: 2022-01-14 10:27 UTC · Duration: 1.1 h
- Updates: 1
- [Vendor status page: https://status.hotjar.com/incidents/sq3jyrw3sdxs](https://status.hotjar.com/incidents/sq3jyrw3sdxs)
- [Company: Hotjar](https://rewindex.com/company/hotjar.md)

## Timeline of updates

- **resolved** 2022-01-14 10:27 UTC: Following a previous incident, a limited number of users were able to see in their Recordings list several previously deleted Recordings, that would cause the error when attempting to play them.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Hotjar, started 2022-01-14 09:19 UTC, resolved after 1.1 h, 1 update(s).

- Canonical URL: https://rewindex.com/company/hotjar/incidents/sq3jyrw3sdxs
- Citation: Hotjar, “Permission error when playing Recordings” (2022-01-14 09:19 UTC). Archived by Rewindex: https://rewindex.com/company/hotjar/incidents/sq3jyrw3sdxs (CC BY 4.0).
- Markdown link: `[Hotjar: Permission error when playing Recordings (2022-01-14)](https://rewindex.com/company/hotjar/incidents/sq3jyrw3sdxs)`


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Canonical: https://rewindex.com/company/hotjar/incidents/sq3jyrw3sdxs · Markdown: https://rewindex.com/company/hotjar/incidents/sq3jyrw3sdxs.md · JSON: https://rewindex.com/api/v1/companies/hotjar/incidents/sq3jyrw3sdxs · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T14:46:12.997Z