Hotjar: Server time out when accessing Surveys and Feedback
Timeline of updates
- resolved
At 08:17 UTC, our engineers identified a latency in our servers that may have prevented some users from seeing Incoming Feedback and Survey responses displayed in Insights. The latency issue was resolved at 08:28 UTC
From Hotjar’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.hotjar.com (opens in new tab).
Cite this
Status incident (vendor impact label: none) posted by Hotjar, started 2021-10-18 08:42 UTC, resolved after 0 min, 1 update(s).
- Title
- Server time out when accessing Surveys and Feedback
- Vendor
- Hotjar
- Date
- URL
- https://rewindex.com/company/hotjar/incidents/l009mjqx935v
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