# Hotjar: Server time out when accessing Surveys and Feedback

> Hotjar status incident “Server time out when accessing Surveys and Feedback” on 2021-10-18: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/hotjar/incidents/l009mjqx935v
Last updated: 2021-10-18T08:42:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2021-10-18 08:42 UTC · Resolved: 2021-10-18 08:42 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.hotjar.com/incidents/l009mjqx935v](https://status.hotjar.com/incidents/l009mjqx935v)
- [Company: Hotjar](https://rewindex.com/company/hotjar.md)

## Timeline of updates

- **resolved** 2021-10-18 08:42 UTC: At 08:17 UTC, our engineers identified a latency in our servers that may have prevented some users from seeing Incoming Feedback and Survey responses displayed in Insights. The latency issue was resolved at 08:28 UTC

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Hotjar, started 2021-10-18 08:42 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/hotjar/incidents/l009mjqx935v
- Citation: Hotjar, “Server time out when accessing Surveys and Feedback” (2021-10-18 08:42 UTC). Archived by Rewindex: https://rewindex.com/company/hotjar/incidents/l009mjqx935v (CC BY 4.0).
- Markdown link: `[Hotjar: Server time out when accessing Surveys and Feedback (2021-10-18)](https://rewindex.com/company/hotjar/incidents/l009mjqx935v)`


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Canonical: https://rewindex.com/company/hotjar/incidents/l009mjqx935v · Markdown: https://rewindex.com/company/hotjar/incidents/l009mjqx935v.md · JSON: https://rewindex.com/api/v1/companies/hotjar/incidents/l009mjqx935v · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T17:14:33.186Z