Hotjar: Issue with a small portion of recordings not being saved.
Timeline of updates
- resolved
On Sunday 13th November at 12:00 CEST, our engineers identified an issue which was causing a small amount of recordings not to be processed and saved successfully. Whilst the exact number of recordings affected is not known, the issue only impacted a small portion of users. The issue has now been fully resolved.
From Hotjar’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
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This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.hotjar.com (opens in new tab).
Cite this
Status incident (vendor impact label: none) posted by Hotjar, started 2016-11-14 15:39 UTC, resolved after 0 min, 1 update(s).
- Title
- Issue with a small portion of recordings not being saved.
- Vendor
- Hotjar
- Date
- URL
- https://rewindex.com/company/hotjar/incidents/kfttwcgk2t2f
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