# Hotjar: Issue with a small portion of recordings not being saved.

> Hotjar status incident “Issue with a small portion of recordings not being saved.” on 2016-11-14: impact none (vendor’s label), 0 min, 1 update(s). Archived by Rewindex.

Canonical: https://rewindex.com/company/hotjar/incidents/kfttwcgk2t2f
Last updated: 2016-11-14T15:39:00Z

- Impact (vendor’s label): none
- Status: resolved
- Started: 2016-11-14 15:39 UTC · Resolved: 2016-11-14 15:39 UTC · Duration: 0 min
- Updates: 1
- [Vendor status page: https://status.hotjar.com/incidents/kfttwcgk2t2f](https://status.hotjar.com/incidents/kfttwcgk2t2f)
- [Company: Hotjar](https://rewindex.com/company/hotjar.md)

## Timeline of updates

- **resolved** 2016-11-14 15:39 UTC: On Sunday 13th November at 12:00 CEST, our engineers identified an issue which was causing a small amount of recordings not to be processed and saved successfully. Whilst the exact number of recordings affected is not known, the issue only impacted a small portion of users. The issue has now been fully resolved.

_From the vendor’s published history: only the final update text is available for incidents before Rewindex began polling this page._

## Cite this

Status incident (vendor impact label: none) posted by Hotjar, started 2016-11-14 15:39 UTC, resolved after 0 min, 1 update(s).

- Canonical URL: https://rewindex.com/company/hotjar/incidents/kfttwcgk2t2f
- Citation: Hotjar, “Issue with a small portion of recordings not being saved.” (2016-11-14 15:39 UTC). Archived by Rewindex: https://rewindex.com/company/hotjar/incidents/kfttwcgk2t2f (CC BY 4.0).
- Markdown link: `[Hotjar: Issue with a small portion of recordings not being saved. (2016-11-14)](https://rewindex.com/company/hotjar/incidents/kfttwcgk2t2f)`


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Canonical: https://rewindex.com/company/hotjar/incidents/kfttwcgk2t2f · Markdown: https://rewindex.com/company/hotjar/incidents/kfttwcgk2t2f.md · JSON: https://rewindex.com/api/v1/companies/hotjar/incidents/kfttwcgk2t2f · Data licensed CC BY 4.0 (https://creativecommons.org/licenses/by/4.0/) · Generated 2026-11-04T11:18:42.797Z