Hotjar: Incident Report - Heatmaps Unavailable
Timeline of updates
- resolved
Due to a faulty configuration change, heatmaps were unavailable for viewing for some users from approximately 15:30 - 15:50 UTC. No customer data was affected during the outage, and heatmaps continued to collect data normally during this time. The problem has been resolved.
From Hotjar’s published incident history: for incidents before Rewindex began polling this status page, only the final update text is available.
Archive proof
Rewindex commits each version of an incident it captures to a daily checkpoint, chains it to the day before, and has the checkpoint timestamped by FreeTSA and DigiCert.
How the archive is checked, and what it cannot prove.
This incident predates live tracking (October 17, 2026). It came from the vendor’s own published history, which is not covered by checkpoints.
Impact, status and times are the vendor’s own, as last archived. View on status.hotjar.com (opens in new tab).
Cite this
Status incident (vendor impact label: none) posted by Hotjar, started 2017-08-10 16:17 UTC, resolved after 0 min, 1 update(s).
- Title
- Incident Report - Heatmaps Unavailable
- Vendor
- Hotjar
- Date
- URL
- https://rewindex.com/company/hotjar/incidents/h1s3t11f3mcd
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